Position Summary: We are seeking a proactive and leadership-driven Operations Manager to direct, coordinate, and supervise all operational activities, ensuring service quality and achievement of objectives. Key Highlights: 1. Direction, coordination, and supervision of operational activities 2. Leadership and motivation of the operational team 3. Identification and implementation of improvements in operational processes Are you passionate about operational management and continuous improvement? We want to meet you! We are looking for a proactive and leadership-driven **Operations Manager** to strengthen our team and ensure excellence in operations. **Position:** *Operations Coordinator* **Type of contract:** Indefinite-term contract **Salary and benefits:** * Base salary: **$3\.500\.000 COP** * Transportation allowance: **$500\.000 COP** * Professional growth opportunities * Job stability * Excellent work environment **Functions and Responsibilities** As Operations Manager, you will be responsible for the **direction, coordination, and supervision of all operational activities**, ensuring service quality and achievement of company objectives: **Operational Management** * Coordinate and plan operational shifts for security personnel, optimizing coverage and resources. * Supervise field activity execution, ensuring compliance with protocols and standards. * Ensure proper assignment of functions and responsibilities within the operational team. **Leadership and Personnel Management** * Lead, train, and motivate the operational team to achieve high performance levels. * Manage staff incidents: absences, leave requests, medical leaves, replacements, and shift changes. * Conduct performance evaluations and suggest improvement plans. * Address and resolve operational disciplinary issues, preparing reports and proposing corrective actions. **Reporting and Analysis** * Prepare periodic operational reports for management. * Develop scheduling plans **Customer Service** * Respond promptly to requests and requirements from internal and external customers. * Maintain constant communication with customers to ensure satisfaction and support in resolving issues. **Administration and Documentation** * Organize, archive, and keep operational documentation up to date. * Ensure compliance with internal regulations and established procedures. **Continuous Improvement** * Identify opportunities for improvement in operational processes. * Implement efficiency projects to drive operations toward higher standards. **How to Apply?** If you meet the requirements and are ready to lead operations with commitment and excellence, **apply now** and join our team. Job type: Full-time