**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position provides customer service to internal and external customers. He/She enters data for order processing, document scanning, shipment routing, etc. This position problem solves and maintains ongoing professional relationships with customers. **Responsibilities:** * Processes workforce management software exceptions. * Completes and provides various reports and provides analysis as needed. * Administers discretionary, vacation, and compensation day requests. * Completes special projects and deployments, conducts research and analysis (e.g., daily, weekly and monthly reports), and performs process analysis and innovation. **Qualifications:** * High school diploma, GED, or International equivalent * Strong written and verbal communication skills * Multi\-tasking abilities * Working knowledge of Microsoft Word, Excel, Access, and Outlook * Willing to work flexible hours and overtime on occasion **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.