Comprehensive Customer Service Assistant

Description

Job Summary: We are seeking a passionate Comprehensive Customer Service Assistant who is committed to customer service, plays a key role in the customer experience and commercial success, manages relationships, and improves processes. Key Highlights: 1. Fundamental pillar in the customer experience 2. Opportunity for professional development in a dynamic environment 3. Contributes to the continuous improvement of processes Join our team as a Comprehensive Customer Service Assistant—a fundamental pillar in the customer experience. You will be pivotal to the success of our commercial operations, managing relationships and customer requests to ensure efficient and high-quality after-sales service. By joining our team, you will contribute to the continuous improvement of our processes through the management of customer satisfaction metrics and response times. We offer you the opportunity to develop professionally in a dynamic and collaborative environment where we value the continuous growth and learning of our employees. If you are passionate about customer service and wish to join a team that values commitment to customers and constant improvement, we are looking for you! **Responsibilities:** * Manage commercial tasks and provide after-sales support. * Support administrative processes within the commercial department. * Operate internal software for customer management. * Manage and analyze customer service metrics. * Prepare periodic management reports. **Requirements:** * Technical degree in Commercial Administration or related fields. * Minimum 1 year of experience in commercial areas. * Knowledge of customer service and commercial relationship management. **Education Level:** * Technical degree **Industry Sectors:** * Customer service and related fields * Sales * Marketing and Advertising **Position:** * Assistant **Other Skills: Technical Skills:** * CRM proficiency **Interpersonal Skills:** * Effective communication * Conflict resolution Employment Type: Full-time Work Location: On-site employment