Job Summary: We are seeking a Service Delivery Manager with experience in cybersecurity, ISO 27001, and NIST to oversee service delivery, manage customer relationships, and produce reports. Key Highlights: 1. Proven experience in cybersecurity, ISO 27001, and NIST 2. Customer relationship management and efficient service delivery 3. Opportunity to innovate and grow within a global team We are looking for a highly qualified professional to fill the position of Service Delivery Manager in our company, with proven experience in cybersecurity, ISO 27001, and NIST. The ideal candidate will be responsible for ensuring efficient delivery of our services, managing customer relationships, producing detailed monthly reports, and overseeing customer escalations. **Responsibilities and Duties** * Oversee the implementation and delivery of cybersecurity services, ensuring adherence to ISO 27001 and NIST standards. * Develop and maintain operational procedures to ensure effectiveness in service delivery. Customer Relationship: * Establish and nurture strong customer relationships, understanding their needs and ensuring continuous satisfaction. * Handle customer interactions and requests, ensuring clear and effective communication. Monthly Reporting: * Develop comprehensive monthly reports on security posture, identified vulnerabilities, and the effectiveness of delivered services. * Present information clearly and accessibly to senior leadership. Customer Escalations: * Manage customer escalations, ensuring effective and timely resolution of issues and concerns. * Coordinate with technical teams to ensure appropriate handling of issues. Requirements: * Proven experience as a Service Delivery Manager in cybersecurity. * In-depth knowledge of ISO 27001 and NIST. * Advanced communication and negotiation skills for customer interactions. * Ability to produce detailed monthly reports and present information clearly and concisely. * Experience managing customer escalations. * CISSP certification or other relevant certifications will be considered an advantage. **Requirements and Qualifications** * Higher education degree in Information Technology, Exact Sciences, or Cybersecurity. * Minimum of 5 years of experience in the field. * Experience as a coordinator in a corporate environment is required. * Proficiency in Microsoft Office applications. * Excellent verbal and written communication skills. * Strong organizational and time-management skills. * Ability to work efficiently with minimal supervision. **Additional Information** Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are what you’re looking for. Come and let’s build a better future—together!