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GBS Intermed A/P Assoc
Resumen: Este puesto verifica los anticipos de gastos, procesa los pagos diarios, audita las solicitudes de suministros, codifica las facturas y resuelve los problemas que retrasan el procesamiento de las facturas de los proveedores. Aspectos destacados: 1. Revisa y sigue de cerca los estados de cuenta y las discrepancias. 2. Actúa como enlace entre los departamentos y los proveedores. 3. Examina, analiza, verifica y corrige las transacciones contables. **Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.** Explore su próxima oportunidad en una compañía incluida en la lista Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderar equipos, hay puestos listos para cultivar sus habilidades y llevarlo al siguiente nivel. **Descripción del puesto:** **Resumen del puesto** Este puesto verifica los anticipos de gastos, realiza los pagos rutinarios diarios, audita las solicitudes de suministros y codifica las facturas. Identifica áreas de excepción, investiga las causas de las retenciones y retrasos e inicia soluciones para resolver los problemas que retrasan o suspenden el procesamiento de las facturas de los proveedores. Este puesto desempeña otras tareas según se solicite. **Responsabilidades:** * Revisa y sigue de cerca los estados de cuenta y otras discrepancias relacionadas con las facturas y el pago de cuentas. * Actúa como enlace entre los departamentos y los proveedores. * Responde a problemas administrativos y consultas de los proveedores. * Garantiza la exactitud de los registros de los proveedores. * Clasifica, archiva y empareja las facturas para prepararlas para su procesamiento. * Examina, analiza, verifica y corrige las transacciones contables. **Requisitos:** * Diploma de escuela secundaria, GED o equivalente internacional. * Conocimientos prácticos de Microsoft Word, Excel, Access y Outlook. * Inglés 60%. **Detalles adicionales:** * Nivel: 7. * Horario: L-J 6:00 a. m. a 3:30 p. m. / V 6:30 a. m. a 3:00 p. m. * Trabajo híbrido. **Tipo de empleado:** Indefinido. UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.
Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia
Indeed
PEGA Solutions Associate- ScotiaTech
Summary: Join a purpose-driven winning team that promotes creativity and innovation in a fast-paced, inclusive, diverse, and high-performing culture. Highlights: 1. Purpose-driven and innovative team environment 2. Focus on customer-centric solutions and strategic objectives 3. Opportunities for technical guidance and continuous learning Requisition ID: 244072 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast\-paced environment, where we’re always committed to results, in an inclusive, diverse, and high\-performing culture. **Purpose** Contributes to the overall success of the Global Contact Center Platform/ ScotiaTech in Bogota ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted in compliance with governing regulations, internal policies, and procedures. #### **Accountabilities** * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. * Assist the lead and/or to develop and to provide high quality deliverables during all the phases of the project, from the participation in requirement gathering, design and implementation to post release support. * Assist the lead and /or team as a specialized technical guide in the analysis, design, development, implementation, architecture and support of Pega base solutions. Showing expertise in flows, UI and decision rules; and considering best practices, guardrails and any defined standard. * Sharing knowledge and helping the team with the correct usage in the diversity of tools and capabilities Pega offers. * Collaboration as part of an Agile development team, participation in daily stand\-ups, work estimations, identify blockers and proposal of solutions. * Participate actively in demos and review sessions of all project deliverables to assure the quality and completeness of the functionalities. This way we reach high availability, integrity, and confidence in the requirements. * Assurance the delivery of solutions within the committed times and with the expected quality. * Assisting actively in the identification of enhancements to the base product, bring in recommendations on the standard around the system architecture, applications, development, integrations systems, data model and testing. * Keep updated in the changing technological trends, self\-taught person and maintain an understanding of the tech strategy and business. * Provide production support, including off\-hour support if required. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Champions a high\-performance environment and contributes to an inclusive work environment **Education / Experience / Other Information** **Competencies** * Excellent interpersonal relationships to deliver proposals, provides user support and interacts with team members, as well as with other departments. * Be proactive and assist the leader and / or team with compliance, management and /or monitoring of situations related to the project; the above based on deadlines and priorities committed. * Assist the leader with the analysis of requirements, needs and / or implementations; understanding the interrelation between different elements, perspective from beginning to end in decisions, to identify problems and blocking aspects. * Demonstrates understanding of concepts and little experience in the creation of designs that are scalable over time, extensible, and / or modular. **Education** * Professional in systems engineering or related engineering is required. * 1 year of practical experience; it can be acquired in university, personal projects, online courses, trainings, etc. * Having a Certified System Architect (CSA) v7\.X or higher is a requirement. * Proven experience of one year in the development of applications with Pega. * Experience of a least 8 months in agile projects. * Verifiable experience in relational databases; preferably in Oracle and / or DB2\. * Experience in analysis, design and software development focused on business solutions in Java. * Experience in J2EE (JSP, Servlets, EJB, XML, Java) and /or .Net is desirable. * Experiences in Websphere or Weblogic Application Server is desirable. * Object oriented design and development experience. * English level B1\+ #### **Working Conditions** Work in a standard office\-based environment; non\-standard hours are a common occurrence. Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.
111411, Los Mártires, Bogotá, Colombia
Indeed
IMPROVEMENT ANALYST
Job Summary: DHL is seeking an Improvement Analyst to manage and monitor productivity and implement continuous improvement initiatives, supporting growth and diversity. Key Highlights: 1. Opportunity to grow through multicultural experiences and challenges. 2. Positively impact the environment and people. 3. We value the diversity of our employees as a true strength. IMPROVEMENT ANALYST Apply Now Unstoppable Together! Connecting People, Improving Lives. Connecting People Improving Lives Become a DHL professional and get the essentials of your daily life through our best benefits—we care about your security, your health, and that of your family. Build your career with us and seize the opportunity to grow through multicultural experiences and challenges that will challenge you every day. This won’t be just another job—it will be your chance to positively impact the environment and people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength, and this strength can only be leveraged if we ensure everyone feels they can truly be themselves each day—regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That’s what we mean by inclusion. Diversity is our strength. Being DHL means developing your capabilities to the fullest. Job Objective Manage and monitor productivity and implement continuous improvement. Job Requirements Professional in Industrial Engineering, Business Administration, or Logistics; minimum 2 years of experience in data analysis within operations, personnel management, training, and performance management systems. Responsibilities • Conduct statistical analysis of operations. • Design logistics processes. • Develop operational capacity plans. • Conduct cost analysis of projects. • Deliver presentations to clients. • Participate in negotiations for logistics service offerings. • Support negotiations of SLAs (Service Level Agreements) with clients. • Adjust logistics service proposals according to client requests. • Prepare SLAs (Service Level Agreements) per internal requirements. • Develop and monitor implementation activity schedules. • Coordinate with enabling departments on requirements for logistics projects according to client specifications. • Monitor investment budgets and operational setup costs. • Verify client compliance with activities and responsibilities related to established planning. • Document operational processes. • Document management indicators. • Train personnel assigned to the project. • Conduct infrastructure audits according to operation-defined layouts. • Support client operational ramp-up until target indicator goals are achieved. • Hold project follow-up meetings and ensure fulfillment of related commitments. • Manage internal and client requests for continuous operational improvement. • Monitor operational profit-and-loss statement figures. JOB IDCO06786 COUNTRYColombia CITYFunza CATEGORYOperations
Cl. 9ª #16-37, Funza, Cundinamarca, Colombia
Indeed
Customer Sales Representative - HVAC & Plumbing
Summary: Seeking a highly skilled Customer Sales Representative to manage inbound inquiries, convert calls into scheduled plumbing jobs, and promote a membership program. Highlights: 1. Key revenue-driving and customer experience role 2. Impact booking conversion rates and customer satisfaction 3. Opportunity to drive sales and membership adoption **Job Title:** Customer Sales Representative \- HVAC \& Plumbing **Position Type:** Full\-Time, Remote **Working Hours:** U.S. Hours About the Role Our client is seeking a highly skilled Customer Sales Representative (CSR) to serve as a key revenue\-driving and customer experience role within our operations. You will manage a high volume of inbound customer inquiries, converting calls into scheduled plumbing jobs while actively promoting their Pipeline Club membership program. This role requires strong communication skills, empathy, and confidence in handling sales conversations over the phone. As a frontline representative of the company, you will directly impact booking conversion rates, membership adoption, and overall customer satisfaction. : Responsibilities Inbound Sales \& Call Management * Professionally handle inbound customer calls with empathy, clarity, and confidence. * Convert customer inquiries into booked plumbing jobs, targeting an 85% call\-to\-booking conversion rate. * Actively listen to customer needs and guide conversations toward effective service solutions. Scheduling, Upselling \& Membership Sales * Efficiently schedule service appointments while identifying upsell opportunities. * Promote and sell the Pipeline Club membership during eligible calls. * Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. Process, Documentation \& Systems * Document call scripts, workflows, and best practices to improve consistency and performance. * Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. Technology, Tools \& Optimization * Use CRM and call management tools to log interactions accurately and maintain clean records. * Adopt new tools and technologies quickly to improve customer experience and internal workflows. * Provide feedback to leadership on tools, scripts, and process improvements. Customer Experience \& Team Support * Handle escalated calls using strong de\-escalation and problem\-solving skills. * Ensure every interaction reflects company standards and a customer\-first mindset. * Support training and integration of offshore team members to maintain quality across time zones. What Makes You a Perfect Fit * You are a confident, empathetic communicator who builds rapport easily over the phone. * You take ownership of customer outcomes and conversion performance. * You are reliable, disciplined, and comfortable working evening and weekend shifts. * You enjoy helping customers while also driving sales and membership adoption. * You adapt quickly to new tools, scripts, and processes in a fast\-paced environment. Required Experience \& Skills * Proven experience in sales or customer service, preferably in plumbing, home services, or trades. * Demonstrated ability to convert inbound calls into booked appointments. * Experience with CRM systems and call management tools (ServiceTitan experience is a plus). * Strong sales, upselling, and objection\-handling skills. * High level of accountability for call quality, bookings, and customer experience. Ideal Experience \& Skills * Background in home services, trades, or field\-service businesses. * Experience selling memberships, service plans, or recurring service programs. * Prior experience working with offshore or distributed teams. What Does a Typical Day Look Like ? A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will: * Handle inbound customer calls throughout your scheduled shift. * Listen carefully to customer concerns and recommend appropriate services. * Schedule plumbing appointments and present Pipeline Club membership options. * Log all interactions accurately in the CRM and follow established call processes. * Handle escalations professionally and contribute to ongoing process improvements. **In short:** You drive growth and customer satisfaction by turning inbound calls into booked services and long\-term relationships through empathy, consistency, and execution. Key Metrics for Success (KPIs) * Call\-to\-booking conversion rate: 85% target * Pipeline Club membership close rate: 10%\+ * Memberships sold: 35 within the first 90 days * CRM accuracy and documentation compliance * Consistent customer satisfaction and call quality scores Interview Process * Initial Screening Call * Interview with Pavago Recruiter * Client Interview * Offer \& Onboarding \#LI\-AG1
79Q22222+22
Indeed
Customer Support Specialist (Logistics)
Summary: We are seeking a Logistics Specialist to manage customer tickets, ensure efficient handling of DNA test order cycles, and contribute to continuous improvement in a fast-paced startup. Highlights: 1. Critical role in delivering exceptional customer experience 2. Opportunity to be a change agent and drive continuous improvement 3. Work with logistics, engineering, and customer service teams We are looking for a Logistics Specialist. This role will ensure the efficient handling of customer tickets and tasks regarding the DNA test order cycle: from shipping, to delivery, to returns. You will play a critical role in delivering exceptional customer experience, developing knowledge and maintaining records of bugs on our platform. This role involves working with logistics teams, engineers, and customer service team members. The ideal candidate will be hands\-on, ready to step in as needed, and thrives as a change agent who drives continuous and organized improvement. **In this role you will…** * Reply to tickets from customers regarding complex shipping issues. * Work with the Embark Logistics team to manage tasks for facilitating successful order processing * (e.g., reviewing orders with errors). * Write verbiage templates and document processes for handling complex shipping issues * (e.g. shipping internationally) * Document bugs with detailed descriptions that empower engineers to investigate and resolve. * Provide reporting and insights related to logistics issue volume and ticket metrics. * Actively participate in continuous improvement initiatives to simplify processes and reduce ticket handle times. **Qualifications** * Comfortable and adaptable to a fast\-paced startup environment * Have crisp but kind written communication skills and a deep care for the details * Tech\-savvy with proficiency in internal tools and efficient customer communication management * Proven ability to manage and prioritize multiple tasks simultaneously. * Hands\-on experience with CRM (Customer Relationship Management) and/or ticketing systems, customer support processes, performance metrics, and escalation management is a significant advantage. * Bonus points for experience with shipping platforms or bug management tools. Job Type: Full\-time
111411, Los Mártires, Bogotá, Colombia
Indeed
Plant Manager
Job Summary: An ethical and responsible professional responsible for coordinating, planning, directing, leading, and controlling plant operations to ensure compliance with programs and standards. Key Highlights: 1. Leadership in coordinating and controlling plant operations. 2. Ensuring compliance with production schedules and standards. 3. Resource optimization and continuous process improvement. An ethical, values-driven, honest, and responsible professional responsible for coordinating, planning, directing, leading, and controlling plant operations, ensuring compliance with production schedules, quality, safety, and environmental standards, as well as resource optimization, cost control, and effective leadership of assigned personnel. **Main Responsibilities** * Plan and supervise daily production plant operations. * Ensure on-time, on-cost, and on-quality fulfillment of production plans. * Implement and monitor compliance with quality, industrial safety, and environmental regulations. * Control and optimize the use of human, technical, and financial resources. * Analyze performance indicators (productivity, efficiency, costs, waste). * Lead, coordinate, and develop the team under their responsibility. * Propose and implement continuous improvements in production processes. * **Requirements** * Degree in Industrial Engineering, Production Engineering, Mechanical Engineering, or related fields. * Minimum 2 years’ experience as Plant Manager, Production Supervisor, or similar position. * Knowledge of production management, cost control, management indicators, and continuous improvement. * Familiarity with quality, industrial safety, and environmental regulations. * Leadership, planning, decision-making, and teamwork skills. Employment Type: Full-time
111411, Los Mártires, Bogotá, Colombia
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