**Why SoftwareOne?** SoftwareOne and Crayon have joined forces to form a global AI-powered software and cloud solutions provider, with a bold vision for the future. With a presence in more than 70 countries and a diverse team of over 13,000 professionals, we offer unique opportunities for talent to grow, make an impact, and help shape the future of technology. People are at the heart of our business. We empower our teams to work without borders, innovate without fear, and continuously develop their skills through world-class training programs. Whether you're passionate about cloud, software, data, artificial intelligence, or building meaningful relationships with customers, you’ll find a place here to thrive. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can reach a global scale. **The role** **Apprentice \-** **Technical Support** Hybrid **\|** Bogotá \- Medellín, Colombia Are you interested in the world of technology and user support as a gateway to your professional development in IT? Are you motivated by helping people solve technical issues while learning about systems, applications, and IT support best practices? Are you inspired by being part of a technology team, gaining hands\-on experience, and strengthening your skills in customer service, analysis, and incident resolution? If so, this role is ideal for you. We are looking for a Help Desk Intern to join the Support team and assist with user support, incident and request management, and proper solution documentation. This position is perfect for individuals who are starting their IT careers, are highly motivated to learn, and enjoy providing technical support and customer service. What you will do: * Provide first\-level support to users through the Help Desk, receiving, logging, and managing incidents and requests in a timely manner. * Support the resolution of basic hardware, software, system, and application issues by following established procedures. * Properly escalate incidents that require deeper analysis or intervention from higher\-level support teams. * Document actions taken and solutions implemented to contribute to the team’s knowledge base. * Participate in the daily operations of the support team, learning IT best practices and strengthening your technical and user support skills. **What we need to see from you** * Student enrolled in a Technical or Technologist program in Systems, Software Development, IT Support, or related fields. * Must have approval from the educational institution to start the internship or productive stage beginning in the 2026\-1 period. * Basic knowledge of technical support, operating systems (Windows), office productivity tools, and basic hardware concepts. * Strong user support skills, clear communication, and a service\-oriented mindset in Help Desk environments. * Ability to document incidents, follow technical procedures, and learn IT support and service management best practices. **Why join our team?:** At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well\-being truly matter. These five key benefits reflect what sets us apart:* Comprehensive health and well\-being * Continuous learning and career development * Performance\-based incentives and employee share participation * Flexible and hybrid work models * Engagement in global projects **Job Function** People \& Culture **Accommodations** SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision\-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.