Agentic Dream is a global innovation firm that helps organizations evolve through **data, analytics, and intelligent process automation**. We work with international partners to design systems that connect strategy, technology, and business outcomes. We’re looking for a **Business Analyst** with solid experience in **process optimization, ERP/CRM integrations, and automation initiatives** to join our **Avanto SSI / IOP project**. This role is ideal for someone who thrives at the intersection of **business process design and technical integration**. **Position Summary** As a **Business Analyst – Integrations \& Business Processes**, you’ll analyze and optimize key operational workflows, particularly within the **Order\-to\-Cash lifecycle**. You’ll map current and future\-state processes, identify inefficiencies, and define integration requirements between internal systems and third\-party platforms. This position requires a strong communicator capable of collaborating with both **business stakeholders and technical teams**, ensuring seamless alignment between business goals and system capabilities. ✅ **Key Responsibilities** * Analyze, document, and improve **core business processes** (order management, validation, billing, pricing). * Design **process maps** and **functional specifications** for integrations and automation workflows. * Gather and translate **integration requirements** (APIs, RPA, middleware) into clear technical deliverables. * Collaborate with business users and development teams to **prioritize and refine the product backlog**. * Lead **requirement workshops and stakeholder reviews** to ensure full alignment and clarity. * Support **User Acceptance Testing (UAT)** and validate end\-to\-end process functionality. * Identify opportunities for **process automation, efficiency, and scalability**. * Maintain transparent communication with the client and ensure timely resolution of tickets and action items. **Key Requirements** * **5\+ years of experience** as a **Business Analyst**, preferably in **ERP, CRM, or Order\-to\-Cash environments**. * Proven expertise in **business process analysis and optimization**. * Experience defining **integration requirements** across systems (APIs, RPA, ETL tools, or middleware). * Strong ability to create **user stories, process documentation, and acceptance criteria**. * Excellent **stakeholder management** and **client communication** skills. * Solid understanding of **agile project coordination** and backlog management. * English proficiency: **C1 level or higher (mandatory)**.