SaaS Software Technical Support Analyst

Description

Job Summary: We are seeking a passionate Software Support Analyst who is enthusiastic about technology and customer service to resolve technical issues and grow within a high-performance culture. Key Highlights: 1. Resolve software operation requests quickly and in a user-friendly manner. 2. Manage and document the ticket lifecycle. 3. Organizational culture of high performance and human-centered values. Do you want to join a leading company in Latin America? At Time Manager | OpenAtlas S.A.S, we are looking for a Software Support Analyst passionate about technology and customer service to join our team in Bogotá. If you have experience in help desks, enjoy solving technical problems, and wish to grow in a high-performance culture, this vacancy is for you! Position Conditions: - Salary: COP $2,200,000 monthly + transportation allowance + statutory benefits - Contract: Indefinite-term (job stability). - Work model: Hybrid (2 days per week in the Bogotá office). - Organizational culture of high performance and human-centered values. - Birthday leave day. Your primary challenge: Ensure our customers receive prompt and effective solutions to their requirements regarding our platform, guaranteeing compliance with service-level indicators. What will you do with us? - Provide first-level support via phone and chat. - Resolve software operation requests quickly and in a user-friendly manner. - Accurately manage and document the ticket lifecycle. - Escalate complex cases following established protocols. - Ensure compliance with Service Level Agreements (SLAs). What are we looking for? Professional or technical graduate in Industrial Engineering, Systems, IT, or related fields. Minimum 1 year of experience in Service Desks (Service Desk) or Level 1 support. Must reside in Bogotá or the Metropolitan Area. University / Technical Degree We look forward to welcoming you! . -Requirements- Minimum education: University / Technical degree 2 years of experience Knowledge: Analytical ability, Problem solving, Agility, Databases, Help desk, Customer service, Operating systems, Support, Technical support, Technology, Performance Keywords: analyst, support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist