Level 1 Support Engineer

Description

Job Summary: This is an entry-level support position responsible for delivering an incredible and memorable customer service experience with every interaction, supporting internal and external B2B customers. Key Highlights: 1. A welcoming and energetic environment that fosters collaboration and innovation. 2. Opportunity to refine skills and build new capabilities. 3. Provide top-tier technical support and exceptional customer service. TransUnion's Job Applicant Privacy Notice **What We'll Bring:** At TransUnion, we foster a welcoming and energetic environment that encourages collaboration and innovation. We continuously explore new technologies and tools to remain agile. This environment provides our people with the opportunity to refine their current skills and build new capabilities while discovering their own genius. Join our team! You’ll work alongside great people, pioneering products, and cutting-edge technology. JOB DESCRIPTION This is an entry-level support position responsible for delivering an incredible and memorable customer service experience with every interaction. This role supports internal and external B2B customers through designated support channels, such as phone and/or electronic means. **What You'll Bring:** This is an entry-level support position responsible for delivering an incredible and memorable customer service experience with every interaction. This role supports internal and external B2B customers through designated support channels, such as phone and/or electronic means. **You must be available for rotating shifts 24/7.** **\#LI\-Hybrid \#LI\-GL1** **Impact You'll Make:** **HOW YOU'LL CONTRIBUTE (Responsibilities)** * Provide first-level technical support and triage when processing and responding to requests across various support channels, including phone, ITSM ticketing system, and email. * Assess customer service needs by guiding and assisting customers through established procedures for requesting equipment, relocations, software installation, logins, or schedule changes. * Assist Level 2/3 team members with support projects and departmental operations as required or requested. * Deliver exceptional customer service to all our internal and external customers by being courteous, professional, and friendly to everyone we serve. * Identify and address customer issues to determine general support needs and the appropriate resolution path. * Seek possible resolutions or escalate individual requests to a higher-level support team. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in\-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Rep II, IT Support