San Francisco Customer Service - Customer Facing Job Listings - OK

Browse

Antiques Collectibles

Baby Kids Items

Books · Movies And Music

Home Improvement Supplies

Musical Instruments

Office Supplies

Administration & Office Support

Advertising · Arts & Media

Banking & Financial Services

Call Center & Customer Service

CEO & General Management

Community Services & Development

Consulting & Strategy

Design & Architecture

Education & Training

Farming · Animals & Conservation

Government & Defense

Healthcare & Medical

Hospitality & Tourism

Human Resources & Recruitment

Information & Communication Technology

Manufacturing · Transport & Logistics

Marketing & Communications

Mining · Resources & Energy

Real Estate & Property

Retail & Consumer Products

Science & Technology

Self Employment

Sport & Recreation

Trades & Services

Property For Rent

Property For Sale

Home Improvement

Repair And Technical Support

Writing · Translation · And Transcription

Activities & Groups

Artists & Musicians

Classes & Lessons

Friendship & Networking

Travel & Travel Partners

Skills & Language Swap

···

Log in / Register

Customer Service - Customer Facing in San Francisco

Best Match

Filter·1

Customer Service - Customer Facing

San Francisco

Salary

Job Type

Workplace type

Unit

Location:San Francisco

Category:Customer Service - Customer Facing

Senior Manager, Workforce Management65091889130755120

Senior Manager, Workforce Management

**Requisition ID:** 239196 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** The Senior Manager, Workforce Management, leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed suppliers; review and approval process for managed suppliers and/or manages contract execution and invoice management, and/or pool management activities, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. The Senior Manager, is responsible to manage the Labour Services related demand, third\-party(vendor/supplier) contracts execution / invoices management and provide advisory to contract owners \& leadership and support with activities including Contract management, Cost optimization initiatives while interacting and managing relationships with internal stakeholders including Procurement, Contract Management / Legal office, Finance, Third\-party Risk Management, Internal control functions, Supplier Relationship Managers, and external teams such as third\-party suppliers. This role works across senior levels of the organization, articulates and executes on strategy, drives value creation, and delivers against third party management policies, standards, and procedures. **Accountabilities** Leads and drives a customer focused culture by creating relationships with internal stakeholders to support on business objectives, influence key stakeholders and jointly develop, govern, report on the demand management strategies for Labour Services, and leverage broader Bank relationships, systems, and knowledge. Collaborate with contract owners, and business leaders to understand the Labour services demand and provide advisory on the third\-party engagement strategies including right third\-party engagement, right contractual vehicle, appropriate contractual terms \& conditions including business, commercial and legal aspects. Maintains strong relationships with Business Line and account executives/contract owners to enable enterprise views of the third party to develop and drive supplier strategies. Manages technology Labour Services contracts review and approval process and/or manages contract execution and invoice management, and/or pool management ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives with full adherence to governing regulations, internal policies, and procedures. Leads and coaches a team of Managers and Analysts, Workforce Management to execute against their assigned activities, goals, and cascaded operational objectives. Ensure cost efficiency by ensuring right contract\-type, use of appropriate resource roles, approved rates, and right location mix. Works with Business Line and Contract Owners to build a pipeline of contract renewals and to consolidate business and contract requirements and opportunities to support Strategic Sourcing leads with renewals and inform sourcing strategies Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. Contribute to a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. **Reporting Relationships** **Primary Manager:** * Director, Global Procurement Services GBS **Direct Reports:** Manager, Workforce Management **Shared Reports (solid/dotted if applicable):** * NA **Dimensions** Oversee a team of up to 10 direct full\-time employees This role is global in nature and supports multiple categories and business units. Key contacts include individuals across multiple Business Lines and Functions Supports department goals \& objectives related to Value Creation Supports adherence to Procurement and Third\-Party Management Policy Services the Global Enterprise **Education / Experience / Other Information** Bachelor’s degree in Supply chain, business management, finance, marketing, OR relevant work experience. Minimum 10\+ years progressive experience in third\-party/supplier engagement activities. Fair knowledge about contract management (Master Agreement, Statement of Works, purchase order tools, invoice process, etc.) or ability and interest to learn on the job. Strong analytical skills and experience in working with a large dataset on Microsoft excel, and exposure to running complex queries and Macros is preferred. Microsoft Access and/or SharePoint experience, preferred. Stakeholder management skills and comfort in speaking with senior leaders at the Bank. Strong business acumen and strategic thinking skills Excellent change\-leadership and conflict resolution management as well as advanced problem solving skills **Specific Requirements:** Fluent in English and Spanish required Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Senior Manager, Sourcing and Supplier Management65091889114754121

Senior Manager, Sourcing and Supplier Management

**Requisition ID:** 239197 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** The Senior Manager is responsible for overseeing the GBS Sourcing and Supplier Management team and supporting Global Procurement project activities. This role offers a strategic view of third\-party supplier relationships across business lines and regions, working closely with senior leadership to align goals, drive innovation, and improve performance. In addition to supporting key supplier engagements, the Senior Manager proactively identifies and mitigates risks related to information security, regulatory compliance, legal exposure, and financial health. The role ensure supplier performance meets contractual obligations and that financial spend aligns with approved budgets and business cases. **Accountabilities** * Collaborate with Business Unit and Operations leaders to fully understand key business drivers, spend drivers, and achieve required support levels. * Proactively work with the Business Line contract owners to understand business needs, business strategy, and pipeline of contract renewals to build an overall supplier contract strategy, with consideration for consolidation and reduction of contracts where opportunity exists. * Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Provides category support within and across the Bank’s business segments and serve as a key contributor to a well\-developed and evolving supplier management process with oversight and accountability for key vendor contracts and performance. * Act as an issues/incident escalation point for the supplier that may have an enterprise\-wide impact. * Monitors and consolidates performance to ensure contract compliance and support escalations with an enterprise\-wide impact or not resolved at the business level. * Contribute to a disciplined effort to influence spend and drive cost savings across all business segments. * Ensures strong third\-party management practices aligned to enterprise model are in place to drive continuous improvement. * Leads identification of value creation or supplier savings opportunities with Strategic Sourcing lead and Business Lines. * Understands how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. * Champions a high\-performance environment and implements a people strategy that attracts, retains, develops and motivates team members by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team. * Collaborates with supplier management managers/strategic sourcing managers and the GPS business partners to ensure ONEGPS support and delivery to our business partners across the Bank. * Responsible for an up\-to\-date supplier portfolio that has complete and accurate information demonstrating the supplier ecosystem/portfolio is free of risk (operational, regulatory, financial, reputational, etc.), performance, financial variances against contract and policies. * Coordinate the identification, classification/segmentation and ranking of supplier risks, risk impacts and performance across the assigned suppliers within the Procurement portfolio. * Accountable for adhering to a consistent, repeatable approach to managing the risk/performance of their assigned low/medium risk supplier portfolio to the organization through regular evaluation and reporting at the mandated periodic intervals (monthly, quarterly, annually). * Ensure third\- (and fourth\-) party supplier compliance to contract obligations for both risk/performance/financial, including any regulatory compliance items. **Reporting Relationships** **Primary Manager:** Director, Global Procurement Services GBS **Direct Reports:** Manager, Strategic Sourcing Manager, Supplier Management **Shared Reports (solid/dotted if applicable):** N/A **Dimensions** Excellent change\-leadership and conflict resolution management as well as advanced problem\-solving skills. Excellent stakeholder management skills and comfort in speaking with senior leaders at the Bank, including ability to bridge communications between stakeholders with a focus on structuring contracts to deliver against bank’s needs. Knowledgeable in financial services and regulations (e.g., OSFI, OCC, CFPB, UDAAP) and how they are applied to Third Party relationships is preferred. Strong business acumen and strategic thinking skills. Ability to develop collaborative working relationships with global stakeholder groups. Superior interpersonal and communication skills, exhibits a high level of professionalism. Knowledge and experience with state\-of\-the\-art procurement and analysis technologies. Strong understanding of supplier management and governance concepts including risk management applications and services. Experience developing and completing third\-party risk assessments for enterprise suppliers. Thorough understanding of Supplier Qualification, TPM, and TPRM processes Advanced knowledge of third\-party analytics Technical skills such as Database, PowerBI Clear and thoughtful communicator Attention to detail and consistency Work effectively in cross functional team Ability to influence outcomes and decisions Strong understanding of complex contract and risk issues Experience managing complex supplier relationships, regulatory compliance programs, audit management and internal stakeholders (e.g. IT\&S, Legal, Control Functions etc.) Understanding of financial concepts, such as Dun \& Bradstreet scores, that will help in evaluating the financial and operational risk associated with incumbent and potential suppliers **Education / Experience / Other Information (include only those that are specific to the role)** Bachelor’s degree in management, business, or related field; master (MA or MSc) in business or related field an asset. Minimum of 5\-10 years progressive sourcing, supplier management, and/or global supplier oversight experience. CPM (Certified Purchasing Manager) preferred. Global sourcing, supplier management, and global supplier oversight experience Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Analyst, Sourcing and Supplier Management65091889097345122

Analyst, Sourcing and Supplier Management

**Requisition ID:** 239318 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Analyst, Strategic Sourcing and Supplier Management, Global Procurement Services / Global Operations** **Purpose** The Analyst is responsible for managing Bank\-wide supplier activities within the assigned category portfolio, offering a comprehensive view of enterprise third\-party relationships across multiple business lines and geographic regions. This includes supporting the sourcing and evaluation of suppliers, negotiating contracts, preparing recommendations for decision\-makers, and facilitating the risk management process. The role plays a critical part in analyzing key supplier relationships to maximize value and foster collaborative data on performance, financial health, contract compliance, innovation, and overall relationship quality\-across internal stakeholders (including Global Procurement Services, Business Lines, and Third\-Party Risk Management) and external partners. Sitting within the Strategic Sourcing team, the Analyst contributes to the development of supplier strategies aligned with category and business objectives and provides data\-driven insights to inform collective strategies, innovation agendas, and performance improvements. The idea candidate thrives in a dynamic, fast\-paced environment, demonstrates strong collaboration skills, and consistently delivers high\-quality results. **Accountabilities** * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Aggregate reporting and analyzing supplier spend, contract and performance across business lines and providing insights to cost management and contractual commitment opportunities. * Support the scheduling of supplier relationship management meetings (ensuring all the internal and external stakeholders are included), including documenting meeting minutes and action items are captured and track to closure. * Support the creation and aggregation of supplier scorecard information as it pertains to the Bank’s external supplier relationships, and enterprise\-wide coordination of supplier relationship activities across Business Lines and Functions. * Support the creation of the supplier 360\-degree view by understanding how the supplier performs across different product / service areas within the Bank aggregate information and share insights with stakeholders (i.e. GPS Category /Sourcing Managers). * Prepare decks and presentations for relationship meetings, provide key supplier metrics for reporting to Enterprise Third Party Management Program Team. * Support the coordination of tracking and closing of supplier issue and incidents that are escalated, ensuring all key stakeholders are engaged and informed. * Work closely with the Supplier Management relationship led to coordinate and support the Business Line, Strategic Sourcing, Enterprise Third Party Management Program Team, and other stakeholders. * Works closely with Enterprise Third Party Management Program Team to implement and execute on created tools / templates / policies and develops capabilities across Scotia Supplier Management community (share best practices). * Collaborates with strategic supplier managers/strategic sourcing managers and the GPS business partners to ensure ONEGPS support and delivery to our business partners across the Bank. * Supports sourcing and category analysis as required. * Supports the development of supplier strategies and contracts. Enhances supplier relationships by developing and continually improving upon post\-award supplier processes. * Supports Strategic Sourcing team to manage the supplier strategy across Scotiabank and commercial relationship with the supplier. * Develops and drives supplier scorecards and ongoing supplier performance improvement working with supply base. Own and maintain key inputs required for enterprise\-wide reporting and analysis for key reports and decisions. * Liaise with procurement partners to review, report on, and revise contractual agreements, supplier and category strategies as necessary. * Develops working knowledge of the third\-party risk management process and requirements across the key risk categories that impact third parties. * Liaise with the business contract/risk owners to provide support in the management of all aspects of third\-party risk, including ongoing monitoring activities (the business/contract owner owns the risk). * Identify ways to expand or improve the operational relationship with a supplier to better accommodate the Bank’s needs. Identifies process improvement opportunities to drive better quality and delivery performance. Understands how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. Support development and implementation of relevant policies, standard, frameworks and requirements relating to third party risk management. * Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. * Champions a high\-performance environment and implements a people strategy that attracts, retains, develops and motivates team members by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team. **Reporting Relationships (Job Titles only)** ***Primary Manager:*** *Manager, Strategic Sourcing and Supplier Management* ***Direct Reports:*** *N/A* ***Shared Reports (solid/dotted if applicable):*** *N/A* ***Dimensions*** * Able to support the Supplier Management relationship lead in managing enterprise Suppliers, including cross\-business lines, cross\-geography, and maintain parent\-child relationships * Able to report on the key metrics of the supplier relationship, leveraging standardize process and tools * Able to provide analyse contract and performance data to deliver insights on the supplier relationship * Foundational understanding of third\-party risk management quantification and methodologies * Provide support in conflict and issues resolution and escalation management * Understanding and coordinate with the Business Line, Strategic Sourcing, and the GPS Supplier Management Team * Understand the wider objectives of procurement and supplier management practices, such as business and strategic goals alignment. * Excellent analytical and project management skills. * Proven ability to lead multiple priorities, adapt to constantly changing business environment and drive projects to completion. * Knowledge in financial services and regulations (e.g., OSFI, OCC, CFPB, UDAAP) and how they are applied to Third Party relationships is preferred. * Develop strong and trusting working relations through communication, listening, influencing and managing change internally and externally. ***Education / Experience / Other Information (include only those that are specific to the role)*** * 1\-2 years’ experience in Supplier relationship management, financial services, or procurement related field. * Bachelor’s degree in management, business, or related field; master (MA or MSc) in business or related field preferred. * University degree and postgraduate qualifications, or equivalent combination of education and Supplier management experience. * Strong financial acumen * Demonstrated ability to build sustainable, transparent relationships / partnerships * Extensive experience managing and coordinating internal and external stakeholder groups for proven service delivery. * Strategic Thinker / Thought Leader * Performance driven * Vendor management – SLAs, performance consolidation, supplier development etc. ***Work Conditions*** Work in a standard office\-based environment; non\-standard hours are a common occurrence. Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Analyst, Supplier Management (EVO)65091889078019123

Analyst, Supplier Management (EVO)

**Requisition ID:** 239349 We are committed to investing in our employees and helping you continue your career at ScotiaGBS ***Purpose*** The Analyst, Supplier Management (Enterprise Vendor Oversight) will support 1A contract owners to effectively manage a portfolio of low/medium\-risk (non\-critical) vendors and adhere to all Third\-Part Risk Management Policies and Procedures. This individual will be responsible to anticipate, identify, monitor and mitigate risks associated with assigned third\-party providers of goods or services, in addition to providing oversight on vendors’ government, legal and financial health. Beyond managing all risks proactively, the Analyst, will also be required to ensure that vendor performance is aligned with contract requirements, and financial expenditures (spend to contract) are aligned with budgets/business cases. The Analyst will be accountable to compile data and complete documentation related to their assigned vendors’ risk and performance, as well as ensuring that the issues that arise are appropriately captured, assessed and mitigated to acceptable levels. It’s expected that vendor risk/performance reporting will be made available periodically (as dictated by the TPRM policy), by vendor, by product/service category, by risk rating, by Business Line, by Geography, and potentially others, to ensure there is broad insight and awareness across their assigned vendor portfolio, for these low/medium\-risk vendors. ***Accountabilities*** * Coordinate the identification and ranking of vendor risks/performance across the assigned vendors within the entire vendor portfolio * Participate in the classification/segmentation and tiering of related vendors by risks and risk impacts to ensure the correct level of up\-front and ongoing monitoring/oversight is completed * Manage vendor risks as defined in vendor contracts and in accordance with existing risk management programs and policies. * Develop and execute mitigation plans when risks and gaps are identified. * Ensure third\- (and fourth\-) party vendor compliance to contract obligations for both risk/performance/financial, including any regulatory compliance items * Record keeping \& administration of new contracts and required vendor management activities * Facilitate and coordinate the ongoing compliance monitoring of 1A’s to the Procurement \& TPRM policies * Gather data and prepare/complete risk assessments as per predefined cadence for the assigned vendor portfolio as needed, to be published and communicated to stakeholders * Track identified risks and risk events (by vendor and for assigned portfolio) and ensure timely resolution * Influence vendors and business partners to ensure compliance with risk management policies * Partner with Procurement Sourcing and Supplier Management teams to support and proactively manage vendor behavior and/or identify potential areas of contract/cost optimization and risk mitigation * Communicate identified risk/performance requirements and violations (by vendor and for entire portfolio) to internal stakeholders (end users within the business) and responsible vendors * Understand and apply relevant regulatory and legal compliance requirements. * End to end understanding of low/medium risk vendor relationships * Adopt and utilize the common processes and procedures to operationalize foundational vendor management activities for low/medium\-risk vendors across the Bank * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Contributes to a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. * Champions a high\-performance environment and implements a people strategy that attracts, retains, develops and motivates team members by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team. ***Reporting Relationships*** Primary Manager: Manager, Supplier Management (EVO) Direct Reports: NA Shared Reports: NA ***Dimensions*** * Able to report on the key metrics of the supplier relationship, leveraging standardize process and tools * Able to provide analyse contract and performance data to deliver insights on the supplier relationship * Foundational understanding of third\-party risk management quantification and methodologies * Provide support in conflict and issues resolution and escalation management * Understanding and coordinate with the Business Line, Strategic Sourcing, and the GPS Supplier Management Team * Understand the wider objectives of procurement and supplier management practices, such as business and strategic goals alignment. * Excellent analytical and project management skills. * Proven ability to lead multiple priorities, adapt to constantly changing business environment and drive projects to completion. * Knowledge in financial services and regulations (e.g., OSFI, OCC, CFPB, UDAAP) and how they are applied to Third Party relationships is preferred. * Develop strong and trusting working relations through communication, listening, influencing and managing change internally and externally. ***Education / Experience / Other Information*** * Minimun 1 year of experience in administrative positions, customer service or related field. * Bachelor’s degree in management, business, or related field. * Familiarity with vendor management and governance concepts * Experience with vendor risk management applications and services * Experience developing and completing third\-party risk assessments for enterprise vendors. * Experience influencing third parties and managing vendor relationships. * Understanding of financial concepts, such as Dun \& Bradstreet scores, that will help in evaluating the financial and operational risk associated with incumbent and potential suppliers. * Vendor management – SLAs, performance consolidation, supplier development etc. * English level advanced. Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Specialist - Control Center65084303933057124

Specialist - Control Center

**What you will be doing** ========================== **Responsibilities:** * Professionally answer emails directed to the Customer Service Department * Create new shipment orders for both domestic and international routes. * Validate new orders received from the customer portal to ensure the accuracy of information and documentation. * Works closely with all global customer services teams. * Utilize World Courier’s operational tools to search import requirements. * Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements). * Pre\-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc. * Entering clear and precise notes/instructions of customer expectations into the job file. * Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better. * Monitoring shipment during transport and reacting flexibly to any deviation from the plan. * Give proper instructions to Ops to handle the shipment correctly. * Communicate with national and international stations and agents. * Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones. * Flexible work schedule (24\-hour company will require overtime, holiday schedules, and weekend shifts as necessary). * Compliance with all appropriate policies, procedures, safety rules, and regulations. * Performs related duties as assigned. **What your background should look like** ========================================= **Education:** * bachelor’s degree in business, supply chain management or a related field. **Work experience:** * 1\-2 years’ experience in logistics and/or operations management **Skills and Knowledge:** * Effective English communication, including writing, speaking, and interpersonal communication. * Quick critical thinking and problem\-solving abilities * Excellent customer service and client relations skills * Organization and time management skills. * Good collaboration and teamwork abilities * Ability to work in a fast\-paced environment. * Ability to use computers, software, and other technology to manage shipping orders and communicate. * Understanding of the supply chain, including common obstacles and effective solutions * Strong geography knowledge * Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others. * Strong organizational skills, and attention to detail * Self\-motivated and uses own initiative. **Schedule** ============ Full time

111411, Los Mártires, Bogotá, Colombia

Specialist I - Control Center65084303916929125

Specialist I - Control Center

**What you will be doing** ========================== **Responsibilities:** * Professionally answer emails directed to the Customer Service Department * Create new shipment orders for both domestic and international routes. * Validate new orders received from the customer portal to ensure the accuracy of information and documentation. * Works closely with all global customer services teams. * Utilize World Courier’s operational tools to search import requirements. * Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements). * Pre\-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc. * Entering clear and precise notes/instructions of customer expectations into the job file. * Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better. * Monitoring shipment during transport and reacting flexibly to any deviation from the plan. * Give proper instructions to Ops to handle the shipment correctly. * Communicate with national and international stations and agents. * Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones. * Flexible work schedule (24\-hour company will require overtime, holiday schedules, and weekend shifts as necessary). * Compliance with all appropriate policies, procedures, safety rules, and regulations. * Performs related duties as assigned. **What your background should look like** ========================================= **Education:** * Bachelor’s degree in business, supply chain management or a related field preferred. **Work Experience:** * 1\-2 years’ experience in logistics and/or operations management **Skills and Knowledge:** * Effective English communication, including writing, speaking, and interpersonal communication. * Quick critical thinking and problem\-solving abilities * Excellent customer service and client relations skills * Organization and time management skills. * Good collaboration and teamwork abilities * Ability to work in a fast\-paced environment. * Ability to use computers, software, and other technology to manage shipping orders and communicate. * Understanding of the supply chain, including common obstacles and effective solutions * Strong geography knowledge * Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others. * Strong organizational skills, and attention to detail * Self\-motivated and uses own initiative. **Schedule** ============ Full time

111411, Los Mártires, Bogotá, Colombia

Investment Support Officer65049168586498126

Investment Support Officer

Requisition ID: 244683 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high\-performing environment. **Purpose** Contributes to the overall success of the Investment Support, Adjustments POD in the GBS\-DR ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures. **Accountabilities** * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Effectively and efficiently action any requests into the Investment Services Unit under both SSI and BNS dealers. * Retrieves and processes all the transactions received and maintains the Bank’s systems up\-to\-date following Scotia Service Standards and agreements as per Service Level Agreement terms. * Ensures all SSI and BNS dealer account transfers received on a daily basis are processed in an accurate, timely and high\-quality by:  Completing, verifying, and processing Adjustment and Unlocking Forms.  Maintaining accurate records of account transfer bookkeeping entries.  Providing prompt and accurate follow\-up on outstanding transfer items.* Respond to all inquiries received in a timely and knowledgeable form while fostering a relationship of mutual trust, respect, and confidence. * Escalating concerns and coordination resolutions with their manager. * Reporting any unusual occurrences or fraudulent activities to their manager immediately * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Champions a high performance environment and contributes to an inclusive work environment. Position: Investment Support Officer, Investment Services – Adjustments POD, RBBO**Reporting Relationships** Primary Manager: * Manager, Investment Support – Adjustments/Senior Manager, Investment Support, GBS\-DR Direct Reports: • N/A Shared Reports (solid/dotted if applicable): • N/A **Dimensions** * Scotia Mutual Funds, 3rd Party Mutual Funds,GIC’s, Non\-Registered and Registered Accounts (RRIF, LIF, LRIF, PRIF, LIRA, RRSP, TFSA) * Systems: RPM SSUI, IPUI, Intralink, FundSERV, FundCom, and Image/AS400, ATON, PEGA GOFS **Education / Experience / Other Information (include only those that are specific to the role)** * Post\-Secondary Education * Advanced English language skills * Ability to deal effectively with customer inquiries, complaints, referring to a Manager/Supervisor where necessary, and ensure a prompt and accurate resolution is provided to the complete satisfaction of all parties involved, the Customer, the Bank, and Investment Support department. * Demonstrated flexibility in a constantly changing environment (procedural and automated), being versatile and able to provide cover on several posts at different times and at different levels on any given day concurrently. * Good organizational skills to manage workload and effectively assist/train employees. * Demonstrated knowledge of Accounting Principles, Banking Operations and its linkages/interdependencies with internal and external business partners, an asset. * Good knowledge of Microsoft Office applications (Excel, Word, Outlook) **Working Conditions** * Work in a standard office\-based environment; non\-standard hours are a common occurrence. * No travel requirements. * Attention to details when reviewing/reading material. * Pressure from meeting deadlines and situations requiring prompt attention. * Can experience significant fluctuations in volumes of work or unexpected events (e.g., system interruptions) which may require overtime. * Works in a constantly changing environment. * Provides national coverage between the hours of operation: Monday to Friday, 8 a.m. – 8 p.m. and Saturday 8:30am – 5:30pm Atlantic Standard Time. Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Senior Analyst, IB Fraud Operating Model Governance65049168570753127

Senior Analyst, IB Fraud Operating Model Governance

Requisition ID: 243683 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high\-performing environment. ***Purpose*** Support to obtain the overall success of the International Banking (IB) Fraud Operations teams, support plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The primary role is to ensure that strategic guidelines are translated into clear, consistent operational practices aligned with internal and external regulations. ***Accountabilities*** * Champions a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Support governance frameworks that align global fraud prevention strategies with regulatory standards and industry best practices. * Aid in documenting, reviewing, and updating fraud\-related workflows, guidelines, and procedures to ensure clarity, audit readiness, and alignment with evolving risks and regulations. * Support the identification of operational risks related to process gaps or policy non\-compliance.Support the identification of operational risks related to process gaps or policy non\-compliance. * Participate in regular assessments of fraud processes to identify inefficiencies, gaps, and risks, and assist in implementing corrective actions to strengthen controls. * Assist in managing the global fraud operating model to ensure consistent processes, clear workflows, and effective fraud management across regions and business units. * Collaborate with key stakeholders, including Compliance, IT, Cybersecurity, and Legal teams, to ensure fraud management operations are integrated and aligned with broader organizational policies. * Support the monitoring and analysis of key fraud performance metrics, such as fraud detection rates, response times, loss prevention figures, and case resolution efficiency, to measure and improve process effectiveness. * Conduct periodic reviews of process effectiveness and propose continuous improvement. * Collaborate with local and regional teams to ensure proper implementation of governance framework Collaborate with local and regional teams to ensure proper implementation of governance framework. * Ensure compliance with global and local regulatory frameworks and relevant standards, adapting processes to meet new legal requirements as needed. * Promote the automation of manual fraud management processes to improve efficiency, reduce errors, and allow teams to focus on high\-priority cases. * Develop training and communication materials on policies and processes for different organizational levels.Develop training and communication materials on policies and processes for different organizational levels. * Stay informed of global trends in financial fraud, regulatory developments, and technological innovations, and support the adaptation of strategies to stay ahead of emerging threats .• Foster a strong anti\-fraud culture throughout the organization by promoting awareness, clear accountability, and active participation across all levels and departments. * Champions a high\-performance environment and contributes to an inclusive work environment Reporting Relationships (Job Titles only) Primary Manager: • Senior Analyst, IB Fraud Operating Model Governance. • Direct Reports: • Manager Shared Reports • Shared Reports ***Dimensions*** * Support IB responsibility with all IB business units. * Support Fraud technology roadmap and analytics tools (\+/\- 10 main systems) * Provide support to operations teams in IB fraud hubs/units to develop, execute and monitor fraud strategies across multiple platforms and product lines, leverage best in class operations strategies * Utilize diagnostics to identify system, strategy and operation issues. Explain variances and recommend remedial actions. * Support Global Fraud Operations strategy development seeking efficiency and effectiveness. ***Education / Experience*** * English level B2\+ * Bachelor’s Degree in relevant subject matter * Understanding Banking system/processes and general payments ecosystem * 2 years of Proven experience in process mapping and analysis, capable of accurately identifying and documenting each stage. The role requires the ability to fully document processes, including flows, roles, and associated controls. We seek a process management expert who ensures clarity, consistency, and alignment with corporate standards * Blueworks tool (Nice to have) * Must be self\-motivated, energetic and results\-oriented and be committed to adding value to the organization * In addition, the idea candidate would possess: Creative, out\-of\-the\-box thinker, strong analytical and problem\-solving skills Excellent verbal, written and presentation skills Excellent organizational and leadership skills Highly flexible and able to adapt quickly to changing priorities Experience with Fraud prevention and strategies is an asset **Working Conditions** Work in a standard office\-based environment; non\-standard hours are a common occurrence with limited travel globally as required. Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Senior Program Manager-265049162811266128

Senior Program Manager-2

**Our Purpose** *Mastercard powers economies and empowers people in 200\+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.* **Title and Summary** Senior Program Manager\-2 Senior Program Manager – Operational Excellence Overview: Who is GBSC? The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People \& Capability, Sales, Marketing, and Product. About the Role Mastercard Revenue Operations \& Enablement, part of Revenue Accounting Services in GBSC, is seeking a skilled Senior Program Manager involves managing various functions of Operational Excellence, the Senior Program Manager will ensure smooth and efficient business processes, manage relationships and stakeholders, develop and implement strategies to enhance operational performance. This role requires a strong understanding of business analysis, project management, and operational excellence. Key Responsibilities: Develop, plan, and oversee the implementation and delivery of operational projects for revenue systems and solutions with assigned teams independently. Manage the end\-to\-end delivery of program work by reporting progress, ensuring dependencies are covered. overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to successful delivery. Execute and perform intake analysis and tasks across cross functional teams, aligning the focus and priorities to ensure alignment with the Revenue Operational \& Enablement’s published Best Practices and SOPs. Facilitate effective retrospectives with your team(s) to identify actionable improvements, while ensuring that challenges beyond the team's control are clearly communicated to leadership. Clearly report the scope, timelines, dependencies, owners, actions, risks, and mitigation strategies for operational initatives to both the team and leadership. Enhance team efficiency through process improvements. Serve as the primary point of contact for your team, delivering accurate status updates and relevant data to key stakeholders and leadership. Lead meetings efficiently by scheduling, preparing agendas, documenting minutes, and completing follow\-up actions. All About You: Required Skills and Qualifications: Proven experience in program management, operations assurance, or related field. Strong understanding of industry standards and best practices in operational assurance. Excellent project management skills, with a track record of successful execution and delivery of complex projects. Effective and structured oversight skills. Excellent communication, collaboration, and interpersonal skills. Ability to work effectively in a fast\-paced environment. Analytical, investigative, and problem\-solving skills Strategic thinker with ability to derive and translate data analytics to meet business goals Coordination and organization skills and the ability to work with multiple stakeholders across global locations to ensure success of the program. Must be able to work independently in developing and mapping out solutions Experience operating in an agile delivery and waterfall model(s), including but not limited to project plans, releases, managing dependencies, roadmaps, and backlog prioritization Proficiency in Microsoft Office 365 Tools Solid understanding of risk management disciplines Preferred Qualifications: Professional certifications such as PMP, Six Sigma, or other relevant certifications. Experience in the financial services or technology industry. Experience with ALM, Jira, Access, or other comparable business intelligence and lifecycle management tools a plus**Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

111411, Los Mártires, Bogotá, Colombia

Logistics Coordinator65049137306882129

Logistics Coordinator

Charger logistics Inc. is a world\- class asset\-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world\-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial\-minded organization that welcomes and support individual idea and strategies. We are currently looking for a very strategic and motivated **Logistics Coordinator** to add to our team. **Responsibilities:** * Coordinate the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets. * Ensure carrier compliance with company policies and procedures. * Analyze lane data, on\-time performance and costs to effectively negotiate rates with customers and third\-party carriers to ensure profitability and customer satisfaction. * Communicate with brokers, carriers and the customers to resolve any discrepancies. * Direct and organize logistics activities such as obtaining shipment rates, negotiating with logistics service providers, selecting 3PL partners, tracking and expediting shipments. * Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation. **Requirements** * Bachelor’s Degree or College Diploma in Logistics, Supply Chain Management and/or Business is required. * Minimum 2 years of experience in Supply Chain/Transportation industry is required. * Experience dealing with FTL shipments. * Familiarity with North American geography. * Proficient in Microsoft Office Suite with the aptitude to learn new software quickly. * Problem solving and decision\-making skills with the ability to work in a team environment. * Advanced English skills is a must. **Benefits** * Competitive Salary * Career Growth * Food Coupons *"In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.* *We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.* *We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge".*

111411, Los Mártires, Bogotá, Colombia

Team Lead Credit649860018905611210

Team Lead Credit

PURPOSE \& OVERALL RELEVANCE FOR THE ORGANIZATION: At adidas, every role counts in driving our purpose forward. The Credit Team Lead ensures the effective execution of credit and collection activities within the Order to Cash (O2C) process. This role is responsible for supervising a team of credit analysts/collectors, driving adherence to global credit policies, and supporting the achievement of key performance indicators such as Gross Overdue, DSO, and Bad Debt. Acting as the operational link between the team and senior O2C leadership, the Credit Team Lead balances customer relationship management with risk mitigation, ensuring reliable cash flow and compliance with corporate standards. KEY RESPONSIBILITIES AND GENERAL ACCOUNTABILITIES: * Manage small/medium size markets within GBS. * Guide and develop GBS O2C team, fostering a high\-performance culture, and ensuring optimal workload distribution. * Coach, mentor, and develop team members to build capability and engagement. * Enforce global credit and collection standards, mitigating risk, and ensuring alignment with corporate governance. * Drive continuous improvement initiatives, implementing new tools and processes, and supporting transformation projects. * Serve as a trusted advisor to internal teams and external customers, resolving escalations, and strengthening relationships. * Oversee credit assessments, approvals, and monitoring to minimize financial exposure. * Monitor and control overdue receivables, ensuring timely follow\-up and resolution of outstanding balances. * Implement proactive collection strategies to reduce overdue accounts and improve cash flow. * Drive reduction of Gross Overdue by implementing proactive collection strategies and monitoring performance. * Establish and maintain credit limits in line with global policies. * Drive timely collection of receivables, ensuring adherence to KPIs and cash flow targets. * Act as escalation point for customer disputes, coordinating resolution with sales, finance, and operations. * Build and maintain strong relationships with customers to encourage timely payments and resolve disputes constructively. * Negotiate payment plans or settlements with customers when necessary, protecting both the relationship and the company’s financial interests. * Implement and maintain standardized O2C processes across the region. * Identify opportunities for automation and continuous improvement. * Partner with Sales, Finance, and Customer Service to align credit and collection strategies with business objectives. * Provide regular updates and transparent communication to senior leadership on performance, risks, and opportunities. * Lead O2C transformation initiatives, including new tool implementation and process optimization projects. * Influence stakeholders to adopt best practices in order\-to\-cash processes, driving consistency and compliance. * Deliver accurate reporting and analysis of credit and collection performance. * Ensure effective communication and collaboration across Hubs and regional teams. * Collaborate cross\-functionally to streamline order\-to\-cash processes, minimizing delays in invoicing and payment. * Drive initiatives to reduce DSO by improving collection efficiency and accelerating cash application. * Minimize Bad Debt exposure through effective credit risk management, early identification of doubtful accounts, and recovery actions. KEY RELATIONSHIPS: * Finance Teams * Local Credit Management * Cash Application Teams * Customer Service Teams * Record to Report Teams * Sales Teams * Supply chain, DCs \& transportation teams. * Tech KNOWLEDGE, SKILLS AND ABILITIES : * Strong Finance Acumen. * Solid experience with SAP. * Experience in a Shared Service environment or similar. * Ability to read, write and communicate in English, Spanish \& Portuguese (if required) in a business setting. * Ability to pay close attention to detail and high degree of customer orientation. * Strong problem solving and analytical skills. * Good communication and people management skills. * Self\-motivated and self\-directed individual. * Ability to adapt to a fast\-paced environment. * Highly results driven and self\-motivated team player * Curious and growth mindset; keen to learn and eager to find solutions outside of the comfort zone. REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS: * BA degree in Accounting, Finance or Economics * Minimum of 5 years of relevant experience in End\-to\-End processes specifically for O2C activities * Advanced English (B2/C1\) * Experience with process improvement and root cause analysis. * Experience in an O2C Management role. * Proven work experience in people management/ demonstrated ability to manage a medium\-sized team. * Experience in project management. * Experience in Shared Service environment is considered a plus AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR. COURAGE: Speak up when you see an opportunity; step up when you see a need.. OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow\-through. INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things. TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset. INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards. RESPECT: Value all players. Display empathy, be inclusive and show dignity to all. **AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.** **– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –** **BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.** JOB TITLE: Team Lead Credit BRAND: LOCATION: Bogota TEAM: Finance STATE: Dist COUNTRY/REGION: CO CONTRACT TYPE: Full time NUMBER: 538805 DATE: Jan 5, 2026

111411, Los Mártires, Bogotá, Colombia

Sales Assistant649707898327051211

Sales Assistant

**Sales Assistant – Onsite (Colombia)** We are looking for a **dedicated and reliable Sales Assistant** to join our team in **Colombia**. A positive attitude, strong work ethic, and willingness to learn are **more important than prior experience**. **What we are looking for** * Motivated and hardworking individuals * Positive attitude and strong sense of responsibility * Good communication skills * Willingness to learn and grow * Team player who shows up and gets the job done **Experience** * **No experience required** * Sales or customer service experience is a plus, but not necessary * Training will be provided **Responsibilities** * Assist with sales related tasks * Support customers with questions and follow ups * Help keep sales information organized * Work closely with the team to meet daily goals Job Type: Full\-time

111411, Los Mártires, Bogotá, Colombia

Systems Engineer649707898507531212

Systems Engineer

**This position is open for candidates located in Colombia.** **Skills \& Qualifications** * Field sales experience. * Experience in technical/pre\-sales support as a sales or systems engineer * Experience in **LAN/WAN/Internet** services administration * Experience with Wireless technologies, deploying, supporting and doing site surveys. * Solid understanding of Wireless Authentication technologies * Exceptional understanding of **DNS** and **NFS, SMTP, HTTP, TCP/IP** * Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus. * Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802\.1Q, MD5, SSH, SSL, SHA1, DES, 3DES * Experience with encryption and authentication technologies required * Certifications: **CCIE, CISSP** **Job duties and responsibilities:** * Pre\-sales \- assist in **qualifying sales lead** s from a technical standpoint. * Sales calls \- be the **main technical resource** on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration. * Conversant with **networking applications and solutions** . * Post\-sales \- be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. * Provide assistance to identified customers with post\-sales training.

111411, Los Mártires, Bogotá, Colombia

Técnico de 2da línea649606597395221213

Técnico de 2da línea

*Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper\-connected, consumer\-centric world. Join us in connecting people to commerce in this vital, rewarding role.* Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. * Gains familiarity with Field Service Technician practices and procedures. * With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. * Performs hardware repairs on a component level. * Cleans and adjusts mechanical components. * Configures and installs applicable software. * Preventive Maintenance: Performs routine checks according to documented procedures. * Refills consumables as directed. * IMAC/R: Installs, moves, adds, changes and removes hardware and software products. * Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. * Participates in regular hardware and software trainings (on the job, classroom and web based). * Participates in the implementation of measures to achieve agreed KPIs. * Assists with special projects as assigned. **Required Qualifications** * Education or equivalent work experience required. * Minimum of 1\-2 years of relevant experience or equivalent combination of education and experience in Field Services. * Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements. * ***Why should you join Diebold Nixdorf?*** *Brightest minds \+ technology and innovation \+ business transformation The people of Diebold Nixdorf are 23,000\+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.* *–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.* *\*\* To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes\*\** \#LI\-RR1

111411, Los Mártires, Bogotá, Colombia

Senior Manager, Business Control648704503706901214

Senior Manager, Business Control

Requisition ID: 240105 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high\-performing environment. ***Purpose*** The Senior Manager, Business Control, provides strategic leadership and oversight for the Business Control function, ensuring consistent, high\-quality support for Contract Owners across the Third\-Party Management Lifecycle. This role is accountable for leading a team of Managers and Analysts who facilitate supplier onboarding, risk assessments, and lifecycle activities in alignment with Procurement and Third\-Party Risk Management policies. The Senior Manager drives operational excellence, stakeholder engagement, and continuous improvement across the enterprise. ***Accountabilities*** * Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Define and execute the vision for the Business Control function, aligning with enterprise procurement and risk management strategies. * Lead cross\-functional initiatives to enhance third\-party lifecycle management and improve service delivery. * Manage and mentor a team of Managers and Analysts, fostering a culture of performance, accountability, and collaboration * Ensure consistent execution of supplier onboarding, DDQs, payment setup, renewals, and reassessments * Ensures Operational Level Agreements are met and addresses barriers to achieving amenable and timely resolution to escalated issues. * Serve as a senior point of contact for internal stakeholders including Sourcing, Legal, Risk, Control Functions, and Business Lines. * Ensure alignment across functions and resolve escalations with a strategic and solutions\-oriented approach. * Oversee adherence to Procurement and Third\-Party Risk Management policies and procedures. * Support audit readiness and contribute to governance frameworks and policy updates. * Establish and monitor KPIs to assess team performance, service quality, and operational efficiency. * Lead transformation initiatives within the Business Control. * Provide executive\-level reporting and insights to inform decision\-making and strategic planning. * Support the development and execution of strategic plans related to third\-party lifecycle management. * In conjunction with the Director, GBS Procurement, recruits, selects and onboards permanent and contract staff. * Manages team by setting performance expectations, monitoring performance, providing coaching and feedback including the preparation of performance appraisals, and supporting individual personal development plans. * Provide input into policy updates, system enhancements, and governance frameworks. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Contribute to a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Creates an environment in which his/her team pursues effective and efficient Support Services Operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Builds a high\-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching ***Reporting Relationships*** Primary Manager: Director, Global Procurement Services GBS Direct Reports:Manager, Business Control Shared Reports (solid/dotted if applicable): NA ***Dimensions*** * Oversee a team of direct full\-time employees * This role is global in nature and supports multiple categories and business units. * Key contacts include individuals across multiple Business Lines and Functions * Supports department goals \& objectives related to Value Creation * Supports adherence to Procurement and Third\-Party Management Policy * Services the Global Enterprise * Subject to SOX reporting accountabilities for controls documentation and audit support ***Education / Experience / Other Information*** * College Diploma or University Degree in related field * 5\+ years of accounting, project management, business administration, business analysis, data analyst, business process improvement, operations lead experience related to procurement and/or finance * 3\+ years of people management experience, preferably in a matrixed or cross\-functional environment. * Proven experience managing teams in procurement, third\-party risk, or vendor lifecycle operations. * Strong understanding of supplier lifecycle processes, risk management and compliance frameworks. * Strong communication and stakeholder management skills, with the ability to influence at senior levels. * Analytical mindset with experience in data\-driven decision\-making and performance reporting. * Experience with platforms such as Coupa and Icertis, with the ability to guide team usage and optimize processes is an asset * Skilled in data analysis and reporting to support performance tracking and decision\-making. * Effective written, oral, and presentation skills, with the ability to tailor messaging for diverse audiences including executives, business lines, and control functions. * Strategic thinker with a proactive approach to operational challenges. * Ability to manage multiple priorities and drive results in a fast\-paced environment. * Familiarity with Scotiabank Business Lines and Corporate Functions to support their third\-party needs * Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), with the ability to produce executive\-level reporting, dashboards, and presentations * Self\-motivated, proactive, and effective in leading cross\-functional teams. **Specific Requirements:** * Fluent in English and Spanish required + ***Working Conditions*** Work in a standard office\-based environment; non\-standard hours are a common occurrence. Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Quality Assurance Functional Associate648704503874571215

Quality Assurance Functional Associate

**Requisition ID:** 233620 **Employee Referral Program – Potential Reward:** $200,000\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** Contributes to the overall success of Global HR Technology Quality Assurance Testing globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Accountabilities** * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Assess QAT projects to determine the risk of releasing the code into the current test environment, specifically the possible impact to multiple projects, the degree of overlap in the applications and the code itself, within extremely tight timeframes. * Design QAT test plans; assign and review test documentation (functions, testcases, scripts); balance the need to mitigate risk with the optimal use of testing resources while adhering to UAT policies, standards and procedures. * Schedule and approve the release of projects into the QAT environment; execute complex test plans and supervise the execution of testing, co\-ordinating resources, people and environments on a daily basis to meet the specific requirements for a project; manage multiple stakeholders with conflicting time and needs requirements; co\-ordinate code delivery with external service providers. * Continually evaluate priorities for various projects in response to frequent directional changes and take decisive action as required. * Assess the results of QAT tests and take appropriate action; work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production. * Work with individual project teams, during the software development life cycle, to ensure business and technical requirements have been fulfilled; contribute recommendations and assessments to ongoing project reviews. * Maintain a thorough and current understanding of a broad range of assigned banking applications, QAT code configuration, system integration, environment resources and code delivery process; provide technical advice to development teams and external suppliers on integration of specific applications within the UAT environment. * Forecast workday estimates based upon project documentation; monitor resource demands and escalate resource shortfalls or conflicts as required. * Identify and pursue opportunities to enhance personal breadth and depth of expertise and proactively apply knowledge on the job; identify and recommend enhancements or modifications to QAT processes in an effort to continually improve overall department efficiency and effectiveness. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Champions a high\-performance environment and contributes to an inclusive work environment. **Reporting Relationships (Job Titles only)** Primary Manager: (include secondary Manager if applicable) • Quality Assurance Functional Manager / Quality Assurance Functional Specialist Direct Reports: Shared Reports (solid/dotted if applicable): **Dimensions** * Proven work experience in software Quality Assurance * Strong knowledge of software QA methodologies, tools and processes * Experience in writing clear, concise and comprehensive test plans and test cases * Experience with writing simple or complex SQL queries for data validation (must have) * Experience working in an Agile/Scrum development process (must have) * Experience with performance and/or security testing is a plus * Demonstrable, practical hands\-on experience using Jira (must have) * Strong communication skills in both English and Spanish and a demonstrated ability to resolve escalated issues effectively * Ability to deal with ambiguity in a fast\-paced environment while managing multiple competing priorities * Results focused innovator, passionate about the success of the team * Experience/knowledge of PEGA, Accounting principles, Success Factors, SAP.(nice to have) **Education / Experience / Other Information (include only those that are specific to the role)** * A degree in computer science, IT Business/Management or engineering related discipline is desirable, * 1\-2 years of demonstrable, practical hands on experience as a QA Test Engineer * B1 level of English **Working Conditions** * Work in a standard office\-based environment; non\-standard hours are a common occurrence. * Reporting into the QA Testing Specialist in Bogotá, the incumbent will be a member of the QA organization responsible for software testing across a very diverse portfolio of applications for Finance, HR, AML, Risk, Collections, Pega within Enterprise Technology. I have reviewed, and understand the key accountabilities of my role. Location(s): Colombia : Bogota : Bogota ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

111411, Los Mártires, Bogotá, Colombia

COP 200,000/year

Associate - Finance (PTP)648410333451541216

Associate - Finance (PTP)

**Title**: Associate (Finance) PTP **Location**: GSC BOG Analyze, record, and verify all accounting records related to the account payable to the supplier and generate the corresponding reports in order to demonstrate efficiency in the processes and quality in the information delivered to the BP´s. **Key Responsibilities:** * Creation of ID in COUPA costs or Expenses * Process of invoices in S21 * Approval of invoices in SAT \& COUPA * Register and send cash payments * Registering costs in CW * Closing modules in JBA or S21 for AP menu * Generation of daily and monthly reports related to the processes. * Support the country with the different requests related to the PTP process aligned in SM. * Support at discretion in activities as your TL arranges. **Skills / Requirements:** * Students/Professionals in fields such as public accounting, finance, business administration, or financial management. * A minimum of one year of experience managing accounts payable processes. * English level B2\. * Good level of MS Excel and other MS Office tools. * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * + Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Trainer648410333615371217

**About Us** **Full Potential Solutions (FPS)** is a performance\-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high\-potential career growth with a fast\-growing company. **Our Core Values:** * **Integrity** \- Do what’s right for everyone: clients, shareholders, partners \& colleagues, TEAM is more important than self, and create an atmosphere of mutual respect * **Excellence** \- Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement * **Accountability** \- Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate * **Grace** \- Respect and appreciate differences, Care for one another, Humility, Make work personal **Our Mission**: To create conditions within which people can thrive! The **Trainer** will help employees cultivate their skills and knowledge. He/She will provide complete training to share your expertise in ways that motivate others. A Trainer is an experienced educator and must have the ability to convey a message, which should only be surpassed by a deep knowledge of their field. Organizational skills and a positive attitude are important qualities that he/she has to possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel. **Duties and Responsibilities:** * Handle FST, PST, including Nesting classes * Conduct coaching sessions with agents to evaluate skills and behavior gaps * Work with Recruitment, People and Culture, and Operations Teams to manage new hire classes accordingly * Submit reports at the end of classes and endorse agents from each training phase. * Record observations for each trainee in class for recommendations and endorsements * Deliver all types of training related to customer service, sales, and process knowledge * Partner with clients in conducting TNA, designing and developing learning content * Evaluate training results and identify opportunities * Provide operational support by resolving learning gaps affecting performance * Work on projects from end\-to\-end project cycles, starting at project conceptualization to implementation, and revisions **Qualifications:** * **With 2\-4 years of related work experience as a Trainer in a BPO setup, preferably someone who handled customer service and sales campaigns** * Proven working experience in employee development or related areas. * People\-oriented and a team player. * Adequate knowledge of learning management software and web delivery tools. * Strong verbal and written communication skills and an excellent active listener. * Ability to handle sensitive matters and apply problem\-solving skills to resolve issues. * Propensity to seek out, accept, and integrate feedback professionally. * Self\-motivated, quick/continuous learner with a passion for helping people realize their full potential. * Amenable to work onsite

111411, Los Mártires, Bogotá, Colombia

Specialist AFR648410134494731218

**Title**: Specialist \- AFR **Location**: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. **Key Responsibilities:** * Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers. * Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. * Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3\) but also on Carrier’s websites. * Give support on track \& trace activities and performance reporting for Shipment Management Service Line. * Add value to our customers through continuous improvement initiatives. * Cross\-training within the team **Skills / Requirements:** * Students/professionals in industrial engineering, international business, or related fields. * Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus. * Good communication in English B2 (verbal and written). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

LatAm Logistics Manager648410000606731219

LatAm Logistics Manager

LatAm Logistics Manager **Date:** Nov 20, 2025 **Location:** Bogota, DC, CO **Company:** Terumo BCT, Inc. **Requisition ID:** 34235 At Terumo Blood and Cell Technologies, our 7,000\+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world. We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. **Logistics Manager (LATAM)** **The role can be hired in Colombia, Mexico, Brazil, Chile, Peru, Argentina, Uruguay** **JOB SUMMARY** This position provides support to the LATAM Supply Chain organization. This position will provide strategic development, direction and overall management of Terumo BCT LATAM Warehouse, Logistics, and Transportation organization. The position oversees and optimizes the flow of goods and materials within Latin America, ensuring efficient and cost\-effective operations. The assigned position includes but is not limited to the essential duties and responsibilities defined below. **DUTIES AND RESPONSIBILTIES** * Responsible for the LATAM warehouse, logistics, and transportation functions for Terumo BCT. * Develops and directs implementation of plans of the LATAM warehouse, logistics, and transportation to achieve cross\-functional goals. * Responsible for managing both third\-party logistics providers and internal logistics operations, optimizing warehousing, transportation, and order fulfillment. * Responsible for the development of the optimal LATAM warehouse and logistics strategy that best meets the global customer contract requirements, global inventory optimization, and LATAM SIOP requirements. * Responsible for the LATAM transportation functions, including trade and security regulatory compliance. * Responsible for the development of the LATAM warehouse and logistics processes for Terumo BCT. * Responsible for LATAM assurance of supply chain compliance in a regulatory environment. * Responsible for the successful relationship and contract management of the existing Terumo BCT LATAM warehouse and logistics supplier relationships, agreements, processes/systems development and improvement. * Accountable and responsible for the integration of the selected logistics strategy with the overall Terumo BCT business goals and objectives, as well as financial responsibilities and achieving results. * Provides key support and initiative in the Sales and Operations Planning (S\&OP) processes. * Continuously monitoring and analyzing logistics and warehouses performance, identifying areas for improvement in areas like warehouse capacity, last\-mile freight, and international freight. * Works with internal and/or external resources to resolve problems of exceptional complexity and sensitivity. * Participates and promotes staff participation on cross\-functional and/or inter organizational teams. * Directs the development and management of budget for areas of responsibility. * Provide support for LATAM and Global Logistics Projects as required. **MINIMUM QUALIFICATION REQUIREMENTS** **Education** Bachelor’s degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered. **Experience** * Requires six or more years of experience in warehouse, logistics, and transportation in a Global environment. * Demonstrated management experience with regional and domestic warehouse operations, logistics network modeling, transportation modes and requirements, international shipping requirements, import/export compliance and management, warehouse management, and warehouse facility operations, including benefits and risks of shipping modes and storage method alternatives. * Experience in the medical or pharmaceutical industry preferred. * Demonstrated experience in inventory control methods, inventory expiration requirements, and achieving metrics. * Proven leadership and managerial abilities demonstrated by developing, coaching, and training others in an organizational setting. **Skills** * Demonstrated ability to lead and motivate a team, fostering a collaborative and high\-performing environment. * Demonstrated ability to identify and resolve complex logistics challenges. * Demonstrated ability to analyze data, identify trends, and develop data\-driven solutions. * Demonstrated ability to summarize information and report meeting minutes. * Demonstrated ability to support complex projects. * Demonstrated understanding of accounting and finance to analyze costs and benefits of strategies, projects, or initiatives. * Demonstrated ability to work proactively in a global environment developing strong linkages at all levels. * Strong interpersonal and negotiation skills. * Knowledge and use of relevant PC software applications and skills to use them effectively. * Demonstrated ability to communicate effectively both verbally and in writing. **Certificates, Licenses, Registrations** CTL (Certification in Transportation and Logistics) and / or) CSCP (Certified Supply Chain Professional) preferred. \-Or\- An equivalent competency level acquired through a variation of these qualifications may be considered. **PHYSICAL REQUIREMENTS** Typical Office Environment requirements include reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. * Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan. * In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue. * We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo. * We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries. * Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare. + Respect – Appreciative of others + Integrity – Guided by our mission + Care – Empathetic to patients + Quality – Committed to excellence + Creativity – Striving for innovation **Job Segment:** Warehouse, Pharmaceutical, Manager, Medical Device, Pharmaceutical Sales, Manufacturing, Science, Management, Healthcare, Sales

111411, Los Mártires, Bogotá, Colombia

Specialist - Finance (RTR)648409758474271220

Specialist - Finance (RTR)

**Title**: Specialist (Finance) RTR **Location**: GSC BOG **Key Responsibilities:** * The role is responsible for performing accounting adjustments in the GL and Cash module, preparing and analyzing bank reconciliation processes, generating and supporting the CREST reporting process, fixed asset management and balance sheet account analysis. * Generate JBA information corresponding to the Balance Sheet accounts. * Perform analysis report of balance sheet accounts. * Elaborate the analysis of expenses, detect variations and argue the reason for them. * Perform bank reconciliations of the different LATAM countries. * Perform module revaluation process. * Execute closing of fixed assets, cash and GL modules. * Perform registration of fixed and variable provisions. * Receive the different information from the different areas of the company and report this information in the CREST Platform. * Support the country with the different requests related to the RTR process. **Skills / Requirements:** * Professionals/students in accounting. * Good level of MS Excel and other MS Office tools. * A minimum of 2 years of experience managing accounts payable processes. * Customer service and communication skills. * Teamwork and autonomy * English level B2 **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia

111411, Los Mártires, Bogotá, Colombia

Expert Sales Support647317080477471221

Expert Sales Support

**Title**: Expert SLS AFR **Location**: GSC BOG Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation. **Key Responsibilities:** * Receive quote request * Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case. * Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request. * Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt. * Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance. * Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis. * Find improvements and efficiencies and discuss open topics and issues. **Skills / Requirements:** * Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. * At least 1 years in Logistcs process * Good level of MS Excel and other MS Office tools. * Good communication in English (verbal and written). * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.

111411, Los Mártires, Bogotá, Colombia

Invoice To Cash Specialist647489913611541222

Invoice To Cash Specialist

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. **What You Can Expect** ----------------------- Cash Applications Specialist is responsible for processing payments for the department. This position will also be responsible for being able to see trends in payments, identifying patterns and contacting and escalate with collection team. Work closely with Customer Service and Sales Organization. Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. **How You'll Create Impact** ---------------------------- Cash Applications and Remittance Receipt o Receive Payment Receive and Apply Reverse Payment Receipt Credits Cards and returns checks Receive and Apply Credit Cards Receive and Apply Checks ACH o Receive and Apply Buyer Initiated Payment Perform Automatic Cash Application Perform Manual Review to Match Unapplied Funds Request Remittance Advice from Customer Provide Remittance Advice Receive Remittance Advice and Store Appropriately Perform Cash Research for Unapplied Funds o Validate Total Cash Applied Work towards established goals and meet metrics Provide cross\-team and back\-up support Ensure adherence to Finance and Compliance policies F\-01694A Support management with various projects, identification, development and implementation of continuous process and service improvement initiatives **What Makes You Stand Out** ---------------------------- * Excellent Customer Service skills * Excellent Communication skills (oral and written) * Excellent interpersonal and rapport\-building skills, strong team\-player * Positive attitude, proactive and flexible. * Good organization skills and problem solving skills. * Good analytical skills * Ability to follow instructions and procedures and work towards set goals * Ability to work under pressure and deal with competing priorities * Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) require **Your Background** ------------------- * 2 Years of relevant work experience or combination of work experience and advanced education. * Preferred experience in accounts receivable and cash application Language Requirements * Ability to read, write and speak English fluently. * Ability to speak Spanish, Portuguese or French is a plus. **Physical Requirements** ------------------------- **Travel Expectations** ----------------------- EOE/M/F/Vet/Disability

111411, Los Mártires, Bogotá, Colombia

Customer Service Representative - Bilingual (Early Morning)647055071141141223

Customer Service Representative - Bilingual (Early Morning)

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Description** Customer Service Representative focused on the requests of our clients regarding: Collections, quotes, shipments, deliveries, export and import processes, billing clarifications, loss or damage investigations, and general information. You must have availability to work from Monday to Friday in rotating shifts from 1:00 a.m. to 1:00 p.m. (TELEWORK 100%) **Requirements:** * Previous experience in customer service areas * Conversational English Grade 7 (Only for internal employees) **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

111411, Los Mártires, Bogotá, Colombia

Project Data Manager647055068942111224

Project Data Manager

**Description** Project Data Manager Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full\-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: **WORK HERE MATTERS EVERYWHERE** Why Syneos Health * We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. * We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. * We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. **Job Responsibilities** Responsibilities: * Acts as Functional Lead for Data Management including primary contact for internal liaison between Data Management/Operations and Project Management, Clinical Monitoring, and other functional groups * Coordinate the work of the assigned Data Management/Data Operations team * Ensures launch, delivery and completion of all Data Management activities and milestones according to contractual agreement and relevant Standard Operating Procedures (SOPs), guidelines, and regulations * Provides project specific training to internal and external audiences as required * Responsible for financial management of assigned projects / programs, including revenue recognition, changes in scope and participation in internal project review meetings, including liaison with Finance and Contracts groups as needed * Monitors and communicates project progress to the Sponsor and project team including use of project status reports and tracking tools/metrics to enable in stream data collection and query management * Plan, manages and requests resources for assigned projects * Develop and maintain project plans, specifications and documentation in line with SOP requirements * Maintains documentation on an ongoing basis and ensures that all TMF filing is complete and up to date * Participates in, and presents at internal, Sponsor, third\-party, and investigator meetings * Plans for and creates necessary documentation to support internal and external audits; participates in such audits * Trains and mentors data management staff * Prepares input for, and participates in proposal bid defense meetings * Maintains proficiency in Data Management systems and processes through regular training * Performs other work related duties as assigned. Minimal travel may be required (up to 25%) Qualifications: * BA/BS in the biological sciences or related disciplines in the natural science/health care field or Registered Nurse. In lieu of degree, equivalent relevant work experience. * Clinical data management experience or an equivalent combination of education and experience. * Experience of Clinical Data Management practices and relational database management software systems. * Strong project management skills and knowledge of project management methodologies * Demonstrated staff leadership skills. * Contract Research Organization (CRO) experience preferred. * Direct exposure to Oracle Clinical, Rave, or Inform systems. Knowledge of medical terminology, clinical data, and ICH/Good Clinical Practices. * Proficiency in MS Windows navigation, Word, Excel, PowerPoint, and email applications. Effective oral and written communication skills. * Strong presentation skills * Good organizational, planning, and time management skills with the ability to multitask under tight deadlines while providing attention to detail. * Ability to be flexible and adapt to change, to work independently, as well as part of a multidisciplinary team. * Ability to make effective decisions and manage multiple priorities in a highly dynamic environment. **Get to know Syneos Health** Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000\+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever\-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com **Additional Information** Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. **Summary** Responsible for project management of all the data management services for the assigned projects. Ensures the contracted Data Management activities for projects are carried out by the Company in accordance with the executed contract and the Sponsor’s expectations.

111411, Los Mártires, Bogotá, Colombia

Customer Service Representative646631914488341225

Customer Service Representative

**Company Description** **About Sutherland** Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market\-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland *Unlocking digital performance. Delivering measurable results.* **Job Description*** Act as the first point of contact for customers through phone and email. * Communicate professionally, empathetically, and efficiently in every customer interaction. * Facilitate communication between customers and internal departments. * Handle inquiries related to orders, purchases, billing, and similar topics. * Identify and route each inquiry to the correct department. * Play a key role in ensuring a smooth and positive customer experience. **Qualifications*** Education: Bachelor’s degree or studies in Computer Science or a related field preferred, but not mandatory. * Communication Skills: English B2 required. Must demonstrate excellent verbal, written, and listening abilities. Ability to effectively engage in conversations with North American customers, including understanding common references, slang, and technical terms. * Team Collaboration: Willingness and availability to collaborate with Product, Program, Marketing, and Engineering teams. * Customer Service Skills: Solutions\-oriented mindset with a passion for customer experience. Must exhibit polished etiquette, effective delivery, and the ability to handle difficult customers with a positive approach. • Problem\-Solving Skills: Strong analytical and logical troubleshooting skills. Ability to work under pressure in a highly flexible environment. • Technical Tools Knowledge: Experience with Salesforce, Confluence, and Microsoft Office is preferred. * Availability for Onsite Work: Open to working onsite at North Point (Torre Krystal) facilities. * Time Flexibility: Preparedness to work flexible hours to meet the demands of varying shifts and customer needs **Additional Information** This is an 100% onsite position in our Torre Krystal Facilities (Bogotá)

111411, Los Mártires, Bogotá, Colombia

Analyst, Corporate Credit Services, Global Wholesale Operations646162601442591226

Analyst, Corporate Credit Services, Global Wholesale Operations

Requisition ID: 242865 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high\-performing environment. ***Purpose*** Contribute to the success of the Corporate Lending Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, reconciliation of cash breaks, and audit related activities/requests maintaining accurate controls in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry\-level Analysts. **Accountabilities** * Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution. * Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs. * Using data from multiple sources, prepare and disseminate oversight, management and ad\-hoc reporting to internal teams and senior management on a daily/weekly/monthly/quarterly basis. * Support the fulfillment for internal and external audit processes by gathering deal documentation for requested data elements, verifying successful translation into our systems of record, and delivering the results in an accurate and secure manner. * Leads by example modelling Scotiabank’s desired behaviors and drive to deliver timely accurate results, guiding and assisting junior team members to achieve better positive outcomes * Regularly review and propose optimization opportunities where possible, documenting expected benefits and proposed operational methods for review. * Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to resolve day\-to\-day servicing issues and reduce business and client impact with managerial direction as required. * Understand and ensure the Bank’s risk appetite and risk culture are considered in day\-to\-day activities and decisions, escalating as required. * Support an environment in which we pursue effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations in accordance with Scotiabank’s Values, its Code of Conduct, and with respect to various risk areas – Operational risk, regulatory/compliance risk, AML/ATF/sanctions risk and Business Conduct governed under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. * Contribute to a high\-performance environment with a positive inclusive attitude, effective communication, and thoughtful time and organization planning. * Champion a customer focused culture to deepen relationships and leverage broader Bank relationships, systems, and knowledge. Reporting Relationships (Job Titles only) Primary Manager: (include secondary Manager if applicable) • Manager, Sustainment \& Control – Corporate Lending Services * Senior Manager, GBS / GWO / Corporate Lending Services Direct Reports: • None Shared Reports (solid/dotted if applicable): • None ***Dimensions**** Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits. * Ability to manage several priorities often in with a high degree of urgency * Works well within a team atmosphere but can work independently * Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions * Ability to communicate concerns effectively and concisely * Ability to build relationships and establish trust * Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.) * Processing for deals (size and respective limits will vary subjected to segment and tasks). * Investigate all adjustments \& corrections ensuring entries are prepared accurately and processes with the appropriate level of approval. * Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives * Business Units supported include but not limited to: Global Banking \& Markets * Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary. * Participates in the implementation of efficiency\-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test \& learn” as required. Participates in cross\-training to broaden skillsets across different areas. **Education / Experience** * English level B2\+ Conversational Level * Post\-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry. * Proven customer service and communication skills, with ability to prioritize * Working knowledge of lending products, services, and procedures * Proven customer service skills, as well as flexibility to adapt to changing environments. * Thorough knowledge of the Bank’s transactional services * Working knowledge of Microsoft Office (Excel, Word, and Outlook) **Working Conditions** * Standard office\-based environment or hybrid of in\-office and remote * Supports Canadian statutory calendar for province Ontario * Non\-standard hours are a common occurrence Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

111411, Los Mártires, Bogotá, Colombia

Hire & Onboarding Advisor646162601610271227

Hire & Onboarding Advisor

**Requisition ID:** 225801 **Employee Referral Program – Potential Reward:** $0\.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** Responsible for providing a consistent and timely approach for Workforce Security Screening (WSS) review and adjudication activities, including but not limited to screening administration, responding to inquiries, and reporting. This role also provides support for program and process escalations, interaction with the screening vendor, and interaction with other key stakeholders as required. **Accountabilities** * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. * Initiate ongoing screening for active workers as required. * Collaborates with key stakeholders throughout the workforce security screening process. * Assesses and interprets the level of complexity of WSS files that require adjudication (Tier I, II, and III), escalates as required. * Conducts Tier I review (identify discrepancies and errors) and adjudication (FTE and contingent workers as required). * Monitor, track and report on WSS activities and KPIs to identify trends and program improvement opportunities. * Training new team members on processes and procedures. Continuously improve the training experience and update desktop procedures, training guides and job aids as necessary. * Ensures proper usage of knowledge management and case management tools to effectively respond to, document and monitor WSS activities. * Determines and communicates start dates as required. * Prepare rescind offer correspondence and track candidate status in Success Factors. * Connects with candidates for supporting documentation as required. * Act as subject matter expert on WSS and Work Permit activities and attend regular meetings with key stakeholders to support program updates. * Seeks opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to Senior Manager, Hiring \& Onboarding. * Understands how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and Decisions * Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. * Champions a high\-performance environment and implements a people strategy that attracts, retains, develops and **Reporting Relationships** * Primary Manager: Workforce Security Screening Lead, GHR Services \- Operations * Direct Reports: NA * Shared Reports: NA **Dimensions** * Conducts Tier I adjudication for WSS activities * Provide support to employees on Work Permits * Significant volume of transactions * Responds within established SLAs * Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule . **Education / Experience / Other Information** * Minimum high school degree, or students starting the career in different fields \- not specifically in Human Resources or Administration areas * Fluent and conversational English Level \- At least B2 * CHRP designation (or in pursuit of) an asset * Knowledge of HR transactions * Risk management mindset * Deep understanding of Bank policies and procedures * Strong written and verbal communication skills * Strong relationship management and interpersonal skills * Strong judgment and problem\-solving skills * Strong analytical and strategic thinking skills * Strong Excel Knowledge in formulas and pivot tables (Basic\-Intermediate level) * Attentive to details and deadlines * Proven teamwork capabilities * Flexibility and ability to adapt to changing work environments * Ability to maintain confidentiality Location(s): Colombia : Bogota : Bogota ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

111411, Los Mártires, Bogotá, Colombia

Analyst, Corporate Credit Services - GWO - (solo referidos)646162601768981228

Analyst, Corporate Credit Services - GWO - (solo referidos)

**Requisition ID:** 214124 We are committed to investing in our employees and helping you continue your career at ScotiaGBS ***Purpose*** Contribute to the success of the Corporate Credit Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, processing credit documents, validating lending calculations, and maintaining accurate balances in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry\-level Analysts. #### ***Accountabilities*** * Manage and support all activities related to the loan and Letter of Credit lifecycle, including document review, initial funding, drawdowns, paydowns, rollovers, rate changes, amendments, and loan maturities. * Oversee a portfolio of medium to complex corporate loans and letters of credit, ensuring accuracy and integrity in data management, accounting reconciliation, and record\-keeping. * Administer instructions from agents on participations and direct deals, verifying limit availability and accuracy of calculations during fund disbursement. * Coordinate internal funding requirements to support daily loan servicing activities and manage exceptions * Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs. * Classify and archive emails in Outlook promptly. * Monitor case creation in Arteria for correct classification and manage reconciliation reporting to ensure synchronization between systems. * Support the production of daily operational reports, utilizing large datasets in Microsoft Excel and Power BI to maintain centralized reporting within the Corporate Credit Services (CCS) team. * Develop and maintain metrics tools, templates, and training materials based on stakeholder needs. * Assist in implementing effective change management strategies for new systems. * Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution. * Assist in implementing a quality control program for CCS operations by reviewing documentation accuracy, maintaining a QC database, and preparing information for audits. * Prepare oversight, regulatory, management, and ad\-hoc reports for internal teams and senior management on a regular basis while ensuring adherence to compliance standards. * Regularly review processes for optimization opportunities. * Update standard operating procedures to reflect modern practices while contributing to a high\-performance team environment. * Champions a client\-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. * Maintains up\-to\-date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications. * Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services. * Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to: + Resolve day\-to\-day servicing issues and reduce business and client impact with managerial direction as required. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct. ***Dimensions*** * Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits. * Ability to manage several priorities often in with a high degree of urgency * Works well within a team atmosphere but can work independently * Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions * Ability to communicate concerns effectively and concisely * Ability to build relationships and establish trust * Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.) * Processing for deals (size and respective limits will vary subjected to segment and tasks). * Investigate all adjustments \& corrections ensuring entries are prepared accurately and processes with the appropriate level of approval. * Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives * Business Units supported include but not limited to: Global Banking \& Markets * Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary. * Participates in the implementation of efficiency\-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test \& learn” as required. * Participates in cross\-training to broaden skillsets across different areas. **Education / Experience** * Post\-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry. * Proven customer service and communication skills, with ability to prioritize * Strong Communication in English (written \& verbal) and Organizational Skills. * Working knowledge of lending products, services, and procedures * Proven customer service skills, as well as flexibility to adapt to changing environments. * Thorough knowledge of the Bank’s transactional services * Working knowledge of Microsoft Office (Excel, Word, and Outlook) * English level B2\. \#Li\-Hybrid Location(s): Colombia : Bogota : Bogota ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

111411, Los Mártires, Bogotá, Colombia

Associate SLS645608691787531229

**Title: Associate SLS \- Sales Support** **Location: GSC BOG** **Key Responsibilities**: Provide support to the Sales Support team in US by: **Skills / Requirements****:** * Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. * At least 1 years in Logistcs process * Good level of MS Excel and other MS Office tools. * Good communication in English (verbal and written). * Customer service and communication skills. Teamwork and autonomy

111411, Los Mártires, Bogotá, Colombia

Previous
1(current)
2
3
4
5
Next

Popular Jobs

Popular Cities

Farming · Animals & Conservation Recruitment Veterinary Services & Animal Welfare Recruitment

Tenjo Customer Service - Customer Facing Recruitment Antioquia Customer Service - Customer Facing Recruitment Cota Customer Service - Customer Facing Recruitment Cundinamarca Customer Service - Customer Facing Recruitment El Bagre Customer Service - Customer Facing Recruitment Envigado Customer Service - Customer Facing Recruitment

Help

Support and feedback

Cookie

Cookie Settings

Our Apps

Download on the

APP Store

Download

Get it on

Google Play

© 2025 Servanan International Pte. Ltd.