Support Analyst

Description

Job Summary: This role ensures operational continuity and supports Grupo Nutresa's digital sales ecosystem, resolving incidents and maintaining information for a seamless digital sales experience. Key Highlights: 1. First-level support for the digital sales asset (Pideky). 2. End-to-end functional case analysis for diagnosis and escalation. 3. Resolution of incidents and diverse customer requests. APPLICATIONS JUNIOR CONSULTANT 5 hours ago Description **POSITION PURPOSE** Ensure continuity, operational stability, and first-level support for Grupo Nutresa’s digital sales asset (Pideky ecosystem), focused on addressing and resolving incidents and customer requests (retailers, supermarkets, pharmacies, and others), as well as executing information maintenance tasks to ensure correct digital transaction and sales experience. Requirements CASE CLASSIFICATION End-to-end analysis of cases is required from the functional front, leveraging tools and solutions that enable diagnosis, escalation to other levels or interdisciplinary teams, or execution of actions driving case closure: * Application access or unavailability * Missing portfolio for one or multiple commercial networks — Operations * Incorrect or missing image or description * Product out-of-stock issue * Price-related issue * New customer access issue — Operations * Portfolio or pricing issues * Login/registration issues — Operations * Integration issues * Performance slowness issues * App navigation issues * Order creation issues * Incorrect commercial terms — Operations * Development bug Profile **JUNIOR CONSULTANT** Location **Bogotá, Colombia (Hybrid)**Experience **1 Year of Experience**