Technical Support Assistant

Description

Job Summary: We are seeking a Warranty and After-Sales Service Assistant to verify the condition of products at customers' locations and manage warranty requests. Key Highlights: 1. Customer service, PQRS, or warranty experience 2. Communication skills, empathy, and problem-solving abilities 3. Warranty and after-sales service request management Product Technical Service Assistant (Warranty) At Fantasía Mattresses, we are looking for a Warranty and After-Sales Service Assistant responsible for verifying the condition and functionality of our products (mattresses, furniture, and similar items) on-site at customers’ locations. This position requires frequent travel, as the work is primarily field-based, involving in-person technical inspections to ensure product quality and customer satisfaction. The candidate will be responsible for identifying potential issues or defects, providing on-site first response when applicable, and promptly managing warranty requests with the relevant departments. Main Responsibilities: Manage warranty and after-sales service requests. Provide customer service through various channels (telephone, in-person). Validate warranty conditions and document cases. Follow up on requests until closure. Coordinate with internal departments (quality, production, logistics) to resolve cases. Requirements: High school diploma Minimum 1 year of experience in customer service, PQRS, or warranties. Proficiency in office software tools. Communication skills, empathy, and problem-solving abilities. Own motorcycle. Valid driver’s license. Availability for travel. We Offer: Contract Type: Project-Based or Labor Contract Salary: COP 2,293,000 + Transportation allowance + Mobility allowance Working Hours: Monday–Friday, 8:00 AM – 5:40 PM Join our team!. -Requirements- Minimum Education: High School Diploma / Secondary Education 1 year of experience Knowledge Areas: Quality, Microsoft Excel, PQRS, Technical Support, Customer Service Driver’s Licenses: A1, A2 Willingness to Travel: Yes Keywords: assistant, helper, aide, auxiliary, support staff, technical assistant, tech, technician, technology, technologist, support, assistance, backing, aid, technological