Level 1 Support Assistant

Description

Job Summary: A prominent retail sector company is seeking a Level 1 Support Assistant to provide technical support to internal users, ensuring the proper functioning of equipment and systems. Key Highlights: 1. First-level technical support for internal users 2. Ensure proper functioning of equipment and systems 3. Contribute to the company's operational continuity A prominent retail sector company is currently seeking a Level 1 Support Assistant responsible for delivering first-level technical support to internal users, ensuring the proper functioning of computer equipment, technological tools, and organizational systems, thereby contributing to the company's operational continuity. Requirements: Technical or technological degree in Computer Science, Systems, Network Technology, IT Support, or related fields. Minimum 1 year of experience in technical support, help desk, or user assistance. Basic knowledge of hardware, software, Windows operating systems, and Microsoft Office. Basic knowledge of networks, connectivity, and printers. Required soft skills: Service orientation. Assertive communication. Problem solving. Teamwork. Specific knowledge: Diagnosis and resolution of hardware and software incidents. Installation and configuration of computer equipment. Configuration and support of printers and peripherals. Support for corporate email. Basic networking (LAN, Wi-Fi, and Internet). Handling and tracking of technological requests. Main responsibilities: Provide first-level technical support in person, by phone, or remotely. Diagnose and resolve basic hardware, software, network, and email issues. Perform installation, configuration, and updates of computer equipment, printers, and peripherals. Receive, log, and track user incidents and requests. Escalate cases requiring specialized support in a timely manner. Perform basic preventive maintenance on technological equipment. Assist with user configuration, access management, and technological tools. Ensure timely and efficient support for internal users. Comply with the company's established technology policies and procedures. Perform other duties assigned by the immediate supervisor. Salary: To be agreed upon. Schedule: Availability for rotating shifts.-Requirements- Minimum education: University / Technical degree 1 year of experience Keywords: helper, assistant, assistant, aux, auxiliary, assistant, helper, aide, support, support, support