




Position Summary: Provide on-site and remote technical support to end users, managing incidents, configuring networks, and administering enterprise systems. Key Highlights: 1. Comprehensive technical support for end users and enterprise systems. 2. Management of technological incidents and network configuration. 3. Participation in technological implementations and migrations. Provide on-site and remote technical support to end users for hardware, software, networks, and printers. Perform installation, configuration, and preventive and corrective maintenance of computer equipment. Administer and provide basic functional support for enterprise systems, especially SIESA's CGUNO 8.5. Manage technological incidents, perform diagnostics, and track them until resolution. Configure and monitor basic networks, connectivity, remote access, VPN, and Internet. Execute backup verification and validation, restoration, and operational continuity. Support basic server (Windows) and virtualized environment configuration and administration. Install, update, and manage antivirus, licenses, and corporate software. Document technical activities, inventories, maintenance tasks, and client updates. Provide technological guidance and advisory support to clients according to operational requirements. Escalate complex incidents promptly to the engineering department or specialists. Support technological implementations, migrations, and launch of new services.-Requirements- Minimum education: University / Technical degree 4 years of experience Knowledge: Network administration, Backup, Databases, CGUNO, Hardware, Installations, Linux, Equipment maintenance, Preventive maintenance, Programming, SIESA, Operating systems, Technical support, Network software, Data center virtualization Driver's license: A2 Keywords: system
