**About the role** As a **Infra Ops Specialist**, you will ensure seamless integration and functionality across our systems. You will be a valued member of the **Travel \& Hospitality** team and work collaboratively with a dynamic and inclusive team within the environment at Cognizant. **In this role, you will:** * Manage and optimize IT infrastructure operations using ServiceNow ITOM, including monitoring system performance, ensuring efficient service delivery, and proactively addressing issues to maintain optimal service levels. * Oversee ServiceNow tools (Service Mapping \& CMDB) to enhance visibility, maintain accurate configuration data, and ensure effective control over IT services. * Collaborate with cross\-functional teams and stakeholders to resolve infrastructure issues, align services with business requirements, and minimize disruption to operations. * Develop and implement best practices for IT operations management, ensuring compliance with industry standards, conducting audits, and driving continuous improvement initiatives. * Provide leadership and expertise by offering technical guidance to team members, analyzing performance metrics for strategic decision\-making, and staying updated on IT infrastructure trends to keep the company at the forefront of technology. **Work model:** We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2\-3 days a week in a client or Cognizant office in Barranquilla, AT. Regardless of your working arrangement, we are here to support a healthy work\-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered:** * Possess extensive experience in ServiceNow ITOM, demonstrating a strong understanding of its functionalities and applications. * Have a proven track record with ServiceNow Service Mapping, showcasing the ability to map and manage complex IT services. * Demonstrate proficiency in managing the ServiceNow CMDB, ensuring data accuracy and integrity. * Exhibit strong analytical skills to effectively identify and resolve infrastructure issues. * Show excellent communication skills to collaborate with cross\-functional teams and stakeholders. * Display a proactive approach to problem\-solving and continuous improvement. **Benefits:** * A career in one of the largest and fastest growing IT services providers worldwide. * Ongoing support and funding with training and development plans. * Opportunity to work for leading global companies. * Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive. * A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.