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Job Summary: Process alarm signals, provide high-quality telephone customer service, and assist in maintaining the database. Key Responsibilities: 1. Process alarm signals according to procedures. 2. Provide high-quality telephone customer service. 3. Assist in maintaining and updating the database. 1. Correctly process alarm signals, verification signals, and signals requiring no response, strictly adhering to established procedures and instructions. 2. Provide the highest quality advisory and telephone customer service, recognizing that customers are our top priority and therefore deserve the best possible attention and resolution of their issues. 3. Support the execution of campaigns launched by the Operations Manager to correct information, locate untraceable customers, and maintain our customer database. 4. Properly utilize documentation, communication tools, equipment, and accessories essential for sustaining operations, and appropriately wear all required uniforms and gear.
