Customer Service Internship

Description

Job Summary: The customer service intern is responsible for receiving, registering, and resolving customer inquiries, providing clear, accurate, and timely information. Key Responsibilities: 1. Customer inquiry handling and resolution 2. Supporting specific campaigns and proposing improvements 3. Students majoring in engineering, administration, economics, or communications The customer service intern is responsible for receiving, registering, and resolving our customers' inquiries received through the designated channels, providing clear, accurate, and timely information, while ensuring satisfaction of both internal and external customers. * Handling tickets routed via any of the available channels * Supporting specific campaigns targeted at end customers * Requesting adjustments from the relevant department as needed, based on analysis of the end customer's situation * Proposing process improvements as part of professional practice development * Currently enrolled student in Industrial Engineering, Business Administration, Economics, Social Communication, or related fields * Possession of university authorization and documentation permitting professional practice * Availability: **Monday to Friday**, **8:00 AM to 5:30 PM** (Hybrid schedule: Tuesdays and Wednesdays onsite, remaining days remote) * Familiarity with virtual agents and process automation * Intermediate-level Excel skills * Communication and problem-solving abilities * Teamwork * Effective time management * Proficiency in Office applications, especially Excel (Intermediate level)