Analyst, Billing Operations

Description

Summary: The Analyst, Billing Operations researches and responds to helpdesk inquiries, analyzes billing data, identifies process optimizations, and maintains desktop procedures. Highlights: 1. Research and respond to helpdesk inquiries within SLA 2. Analyzes billing data, researches trends and identifies issues 3. Identify opportunities for process optimization **Our Purpose** *Mastercard powers economies and empowers people in 200\+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.* **Title and Summary** Analyst, Billing Operations Overview: The Revenue Operations \& Enablement department provides centralized billing for products and services billed to customers using the MasterCard Consolidated Billing System (MCBS). MCBS supports the billing for all MasterCard branded transactions, Cirrus/Maestro switch fees, assessment fees, and various other fees. Our mission is to provide core billing services, drive billing assurance, provide value added services and enable growth as MasterCard advances commerce globally Role: * Research and respond to helpdesk inquiries within the SLA * Analyzes billing data, researches trends and identifies issues; follow up on resolutions * Identify opportunities for process optimization within area of responsibility; coordinates with leadership to implement improvements * Maintains desktop procedures and adheres to controls around revenue and collections Education (preferred): * Basic college education or equivalent work experience with emphasis in business or information technology. Knowledge / Experience (preferred): * Basic knowledge of data processing concepts and financial industry/banking operations practices. * Previous experience with relational databases. Skills / Abilities: * Effective problem/troubleshooting skills. * Effective written and verbal communication skills. * Excellent organization skills. * Excellent interpersonal skills. \-Proficient knowledge of the Microsoft Office Suite \- Word, PowerPoint, Excel \& Access**Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.