PRODUCT SUPPORT ANALYST

Description

Job Summary: We are seeking an Integration Analyst to validate, evaluate, and support technological products and services, assisting internal teams, customers, and partners. Key Highlights: 1. Support the validation and evaluation of technological products and services. 2. Provide technical support and assistance to customers and partners. 3. Conduct testing, tracking, and documentation of products. A leading technology company is currently seeking an **Integration Analyst** to support the validation, evaluation, and support of our products and services, providing assistance to both our internal teams and to customers and partners. We seek a candidate with knowledge in systems and programming, service orientation, and the ability to analyze technical situations, perform testing, and provide guidance throughout the lifecycle of our products. What will be your challenge? Your primary objective will be to **support the validation and evaluation of our products and services**, provide pre-sales and post-sales technical support, and assist customers and partners in addressing and resolving their requirements. Key Responsibilities: * Support the execution of required **testing and evaluations** for the organization’s products and services. * Track and evaluate **products under development**, identifying issues requiring review or improvement. * Support the creation and updating of **product manuals and documentation**, intended for partners and internal staff. * Support **inspections and validations of final products** prior to delivery to distributors, contributing to quality control. * Provide **pre-sales and post-sales technical support** for products launched or introduced to the market by the organization. * Receive, analyze, and manage **customer complaints and requests**, ensuring proper routing and follow-up until resolution. * Provide **customer and partner assistance and guidance**, offering support regarding product usage and operation. * Support activities related to the validation and correct functioning of solutions offered by the organization. * Perform other job-related tasks and activities assigned by management. Academic Qualifications: We seek candidates with academic backgrounds in technology fields: * **Technical or Technologist degree** in Systems, Software Development, Systems and Software Analysis and Development, Informatics, or related disciplines. * **Students in at least their 6th semester** of Systems Engineering, Software Engineering, Software Development, Computer Science, or related disciplines. Technical Knowledge: * Knowledge of **Linux and Windows operating systems**. * Basic knowledge of **databases**. * Basic knowledge of various **programming languages**, such as: * Visual Basic * C# * Java * Android * Other related programming languages. * Basic knowledge of technical support and diagnostics for applications and technological products. * Ability to conduct testing and validation on products and services. Competencies We Seek: * Orientation toward **service and customer care**. * Orientation toward technical support. * Assertive communication. * Analytical and problem-solving skills. Offer Conditions **Salary:** $2,300,000 + statutory benefits **Working Hours:** Monday to Friday, **8:00 a.m. to 5:30 p.m.** **Work Modality:** On-site Workplace: On-site employment