Job Summary: Coordinate the performance and administration of the customs agency's workforce, monitor KPIs, and propose digitalization opportunities. Key Highlights: 1. Key role in the Customs team 2. Data analysis and continuous improvement 3. Digitalization opportunities At DHL Express Colombia, we are looking for our next Quality Agent — a key role within our Customs team ✈️ **Purpose of the Role:** Coordinate the performance and administration of the customs agency's workforce through data-driven planning, volume forecasting, and aligning capacities with operational areas' volume forecasts; monitor KPIs; formulate action plans; and identify improvement areas to advance the agency's digitalization. **Key Responsibilities:** * Generate periodic reports on KPI performance, validating compliance for each KPI. * Conduct internal process and application audits as required. * Monitor and update capacities for required areas on a monthly basis. * Develop and implement action plans to improve productivity within the customs agency's operational processes. * Document and map process flowcharts, analyzing them to identify improvement opportunities. * Propose digitalization opportunities for operational processes across departments. **The profile required for this role is:** * Graduate in Industrial Engineering, Business Administration, or related fields. * Minimum 1 year of experience in quality and/or process roles, data analysis, and continuous improvement. * Intermediate/advanced English proficiency. At DHL Express Colombia, we seek talent like you. **Join our team!**
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
