Help Desk Support Analyst

Description

Job Summary: We are seeking a technician/technologist for IT support, first-level requirement management, and maintenance and administration of user accounts on technology platforms. Key Highlights: 1. Experts in IT and Communications solutions integration 2. On-site and remote support, requirement management 3. Proficiency in monitoring and incident management tools We are a multinational company specializing in the integration of IT and Communications solutions. We operate in 6 countries and have over 5,000 employees — and we’re looking for talents like you! We are looking for: A technician or technologist in computer systems or related fields. ITIL Foundations v3 certification is desirable. Experience: 1.5 years of experience in on-site and remote support, and first-level requirement management for end users. Proficiency in monitoring and incident management tools. Preventive and corrective maintenance. Basic knowledge of networks and telecommunications. Processes for user account creation, deactivation, and modification on technology platforms, enterprise applications, and internal systems. Conditions: Contract: Indefinite-term. Schedule: Monday to Saturday. Work mode: On-site. City: Funza - Cundinamarca. -Requirements- Minimum education: University / Technological degree 1 year of experience Keywords: analyst, apoyo, support, soporte, help, auxilio