**Company Description:** We are more than 90,000 people who work every day around a strong Purpose \- Simplifying and Enjoying Life More. We operate in 9 countries and consist of leading brands positioned across various industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, Falabella Inmobiliario. Each of these brands makes us who we are, and together, as One Team, we strive daily to reinvent ourselves and exceed our customers' expectations. If you are a Falabella employee, check all available courses at Academia Falabella, which will help you continue advancing your development and prepare for your next adventure with us! **Job Mission:** Manage and resolve customer complaints and critical cases **Job Responsibilities:** Conduct searches for supplier recovery documentation **Requirements:** Proficiency in Excel **Offer Conditions:**