IT Support Analyst

Description

Job Summary: Support customers with technical solutions, diagnosing issues, providing guidance, and ensuring timely resolution of requests. Key Responsibilities: 1. Resolve technical issues related to products and services 2. Advise customers by explaining technical details in simple terms 3. Keep the technical problems and solutions database up to date **Job Description** ---------------------- Assist customers in resolving technical issues related to products and services. Responsibilities: * Handle technical support requests by diagnosing issues and providing appropriate solutions or routing requests as required. * Advise customers by explaining technical details in a simple and comprehensible manner. * Follow up with customers to ensure timely resolution of requests. * Maintain an up-to-date database containing information on technical issues, requests, and solutions, ensuring compliance with customer service standards. **Candidate Requirements** -------------------------- * TECHNICIAN **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches what we are looking for, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 90,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise leading brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, and Falabella Inmobiliario. Each of these brands defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. If you are a Falabella employee, review all available courses in the Falabella Academy, which will help you continue advancing your development and prepare for your next adventure with us!