Customer Service Internship

Description

Position Summary: The customer service intern is responsible for managing and resolving requests to ensure the satisfaction of both internal and external customers, while proposing process improvements. Key Responsibilities: 1. Customer service and resolution of requests 2. Support in campaigns and analysis of customer situations 3. Opportunity to propose improvements to business processes The customer service intern is responsible for receiving, registering, and resolving customer requests received through the designated channels, providing clear, truthful, and timely information, aiming to satisfy both internal and external customers. * Handling tickets routed through any of the available channels for this purpose * Supporting specific campaigns targeted at end customers * Requesting adjustments from the relevant department as required, based on analysis of the end customer's situation * Proposing process improvements as part of professional practice development * Currently enrolled student in Industrial Engineering, Business Administration, Economics, Social Communication, or related fields * Possession of university authorization and documentation permitting professional practice * Availability for the following schedule: **Monday to Friday** **8:00 AM to 5:30 PM** (Hybrid arrangement: Tuesdays and Wednesdays in office, remaining days remote) * Knowledge of virtual agents and process automation * Technical proficiency in Excel (intermediate level) * Communication and problem-solving skills * Teamwork * Effective time management * Proficiency in Office applications, especially Excel (intermediate level)