Help Desk Coordinator - (ITIL Certified)

Description

Job Summary: We are seeking a Help Desk Coordinator with experience in service management, technical staff supervision, and KPI compliance, focused on customer service. Key Highlights: 1. Help desk and technical staff service coordination 2. ITSM tool management and KPI/ANS compliance 3. Administration of Windows Enterprise/Professional and iOS solutions Microhome is currently seeking a Help Desk Coordinator. Required Profile Education: University degree in Systems Engineering or related field. ITIL Certification. Experience: Minimum 3 years coordinating help desk services, managing technical staff, creating shift schedules, preparing Power BI reports, managing ITSM tools, and ensuring KPI and ANS compliance. Specific Knowledge: ITIL V4 Foundation, risk and process management, best practices in customer service. Administration of Windows Enterprise/Professional and iOS solutions. Management of platforms such as G-Suite, Office 365, GSS, Office Suite, Active Directory, and general licensing (Microsoft, Autodesk, Corel Draw, Surpac, etc.). Proficiency in remote access tools. Case tracking, technical documentation, maintenance coordination, training delivery, and periodic reporting. Key Competencies Achievement orientation and attention to detail. Teamwork and internal/external customer service. Organizational ability, responsiveness to contingencies, and management of technological inventories. Adaptability to corporate protocols, processes, and documentation. Working Conditions: Salary: $3,000,000 Contract Type: Indefinite-term contract. Work Schedule: Full-time. Hours: Monday to Saturday, rotating shifts. Full availability. -Requirements- Minimum Education: University Degree / Professional Program 3 years of experience Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain, help, assistance