NICE CXone Engineer / English C1

Description

Job Summary: We are seeking a CCaaS platform expert to implement, enhance, and maintain our Contact Center infrastructure, collaborating with global teams. Key Highlights: 1. Role with genuine international impact 2. Direct exposure to global teams 3. Voice heard by global leaders Are you a CCaaS platform expert passionate about optimizing contact centers and seeking a role with genuine international impact? This opportunity is for you! · In this position, you will be the key contributor to implementing, enhancing, and maintaining our Contact Center infrastructure, working directly with global teams. · What we seek: · Professional with a degree in Systems Engineering, Electronics, or related fields. Minimum 3 years of experience delivering solutions on CCaaS platforms. Proven experience with NICE inContact or CXone and hands-on use of the Studio Scripting Tool. Solid proficiency in Contact Center technology tools: ACD, IVR, QM, and WFM. Demonstrable experience integrating with Salesforce CRM and Salesforce Case Management. Advanced English (C1) is mandatory, as you will have daily direct communication with teams in the U.S. · What we offer: · Salary of $8,000,000 + all statutory benefits. Indefinite-term contract directly with the company. 100% remote work mode (must reside in Bogotá or Medellín). Direct exposure to global teams and leadership in the U.S. · If you possess strong technical logic and seek a role where your voice is truly heard by global leaders, this is your place! Take the leap and apply now.-Requirements- Minimum education: University / Professional degree 3 years of experience Languages: English Age: 18 years or older Keywords: engineers, ingeniera, ing, engineer