Retail Operations Manager Apply Now About DHL **Connecting People, Improving Lives** Become a DHL professional and secure the essentials of your daily life through our top-tier benefits—we prioritize your safety, health, and that of your family. Build your career with us and seize opportunities for growth through multicultural experiences and daily challenges that will push you to excel. This is not just another job—it’s your chance to make a positive impact on the environment and on people both within and beyond DHL. As a global company, we value the diversity of our employees as a true strength—and this strength can only be fully realized when everyone feels they can truly be themselves every day, regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. **Diversity is our strength.** Being DHL means maximizing your potential. This position is for DHL SUPPLY CHAIN COLOMBIA SAS Role Purpose Lead, manage, and optimize all regional operations, ensuring adherence to service-level agreements, operational efficiency, and customer satisfaction. Be accountable for designing, implementing, and scaling new operations, guaranteeing compliance with client agreements and organizational strategic objectives. Key Responsibilities * Define staffing and infrastructure strategy required to ensure operational excellence across all regional operations, aligning with corporate objectives. * Supervise and ensure compliance with procedures, policies, and operational systems across all regional or sector-based distribution centers (CEDIS), promoting standardization and best practices. * Analyze key performance indicators (Inventory, Service, Billing, Climate, and Profitability) and make strategic decisions to optimize operations and generate value for the company. * Lead and evaluate the performance of CEDIS Directors and Coordinators, fostering talent development and a high-performance culture. * Strategically participate in negotiations with clients and partners, ensuring operational agreements are viable and aligned with company objectives. * Oversee planning, setup, and scaling of new operations, ensuring fulfillment of client requirements and standards for quality and profitability. * Approve and control regional operational expenditures, ensuring budget compliance and optimal resource utilization. * Direct and supervise comprehensive inventory management (daily closings, cyclical and full inventories), ensuring accuracy and reliability of operational data. * Manage and periodically review, together with the Legal Department, contractual matrices outlining obligations, responsibilities, and rights for all regional clients, ensuring compliance and risk mitigation. Requirements to Apply * Bachelor’s degree in Industrial Engineering, Production, Logistics, Business Administration, Economics, or related fields; Master’s degree in Logistics, Project Management, or related disciplines preferred. * Minimum 5 years of specific experience in retail operations. * Experience in financial management, strategic planning, and team leadership. * Experience managing relationships with internal and external clients, with a commercial focus. Technical Knowledge: * Strategic planning and budgetary control. * Advanced English (Mandatory). JOB IDCO06582 COUNTRYColombia CITYBogota CATEGORYOperations