Help Desk Analyst

Description

Job Summary: We are seeking a PQR Help Desk Analyst to join our multidisciplinary teams, driving digital transformation and participating in highly visible projects. Key Highlights: 1. Continuous contact with technological innovations and digital transformation 2. Participation in disruptive projects with high visibility 3. Professional career development and continuous training tailored to your needs **More digital. More human. More Minsait.** We are a global leader in technology and digital consulting, connecting people, technology, and business to generate growth, transformation, and positive, sustainable impact. We are looking for a **PQR Help Desk Analyst** eager to work within our multidisciplinary teams. **What challenge are we proposing to you?** · You will maintain continuous contact with technological innovations, driving digital transformation. · You will participate in projects and developments with high visibility that make a difference through disruptive and specialized solutions across the entire value chain. **What do we expect from you?** * Technical or technological degree in Systems, Electronics, or related fields, or minimum third-semester student in Systems Engineering or Electronics. * Minimum **1 year of experience** in Help Desk, Service Desk, or Technical Support in similar operations. * Knowledge of user request, incident, and requirement handling and management; first-level technical support; technical, technological, and/or infrastructure issue diagnosis and resolution; remote user support; case escalation and follow-up; information logging in ticket management tools; or excellent customer service and incident resolution orientation. * Schedule: 7x24 (one weekday day off). **Reasons why you’ll love being a \#Minsaiter:** **· On-site mode, Colombia.** · **Work-life balance and flexibility** · **Professional career development and continuous training** tailored to your needs and motivations. · **Permanent contract and competitive compensation**, life insurance, and access to flexible compensation plans. · **Well-being programs** **Minsait, technology for a more human future!** *Our commitment is to foster work environments where individuals are treated with respect and dignity, supporting professional development of our staff and ensuring equal opportunities in recruitment, training, and promotion—providing a workplace free from any discrimination based on gender, age, disability, sexual orientation, gender identity or expression, religion, ethnicity, marital status, or any other personal or social circumstance.* Workplace: On-site position