**Job Description** A **Level 2 Technical Support Technician** is required to provide **specialized technical assistance for voice conferences and videoconferencing** within a corporate office in Bogotá, ensuring the proper operation of audiovisual systems and timely support to internal users. **Main Responsibilities** * On-site technical support for **voice conferences and videoconferencing**. * Configuration, operation, and incident resolution for **audio and video equipment**. * User support during corporate meetings and events. * Diagnosis and resolution of Level 2 technical issues. * Coordination with internal departments and technology vendors when necessary. * Incident logging, documentation of solutions, and best practices. * Compliance with service standards and support protocols. **Requirements** * Proven experience in **videoconferencing and audiovisual systems technical support**. * Knowledge of videoconferencing platforms (e.g., Zoom, Microsoft Teams, Webex, among others). * Support level: **Level 2**. * Strong communication and customer service skills. * Availability to work during **local business hours**. * Residency in **Bogotá** or availability for on-site work. **Conditions** * **Service provision contract**. * Salary is **open and negotiable**, based on experience and technical profile. * **Immediate start**. Employment type: Full-time