Technical Support Technician

Description

Position Summary: Phone-based support for individual Vodafone Spain customers regarding technical issues with mobile phones, landlines, internet, TV, and device configuration, documenting each interaction in a CRM system. Key Highlights: 1. Comprehensive technical support for telecommunications customers 2. Inbound call handling and occasional outbound calls 3. Documentation of interactions in the CRM system TECHNICAL SUPPORT ADVISOR PROFILE FUNCTIONS: ??? Phone-based support for individual Vodafone Spain customers who contact the line for technical support, including mobile and landline faults, fixed internet, TV, mobile signal coverage, router configuration, application and smartphone guidance, etc. Every call interaction must be documented in a CRM application; most calls are inbound, with occasional outbound calls. **Currently enrolled in a professional, technical, or technological degree program, having completed more than two semesters.** **Minimum 3 months of experience in telecommunications technical support.** **Or high school diploma with 6 months of experience in telecommunications support.** Work schedule: Monday to Sunday, including holidays — Full-time (one day off per week, either Saturday or Sunday), with shift start times as follows: 01:00 am 02:00 am 07:00 am 9:00 am All shifts depend on line availability and corporate client instructions. On-site work and training: NIZA Headquarters, Calle 116 #71D - 46 Agreed working hours: 44 hours per week (flat-rate payroll): BASE SALARY + STATUTORY BENEFITS + VARIABLE PAY UP TO COP 600,000 + HOLIDAY AND NIGHT SHIFT PREMIUMS. 18 DAYS OF TRAINING (PAID AT COP 35,588 PER ATTENDED DAY, INCLUDING HOLIDAYS) \- Absence date does not count toward training duration. TRAINING START DATE: 11/06/26 Training end date: 01/07/26 Contract signing date: 26/06/26 TRAINING TIME: 07:00 AM CONTRACT TYPE: Fixed-term for 3 months (renewable based on performance). Position type: Full-time Work location: On-site employment