MINERAL OPERATIONS ANALYST

Description

Job Summary: Analyze and ensure the proper execution of services, safeguarding customer satisfaction and compliance with requirements. Key Highlights: 1. Administrative work and customer service experience 2. Operational process analysis and service tracking 3. Ensuring customer satisfaction and compliance with requirements **Company Description** SGS is the world's leading inspection, verification, testing and certification company. Recognized globally as the benchmark for quality and integrity, we employ over 94\.000 people and operate a network of more than 2\.600 offices and laboratories worldwide. **Job Description** Analyze operational processes before, during, and after execution, ensuring—through information provided by the client and the system—that instructions and necessary resources are properly distributed for correct service delivery, and that services are completed within agreed timeframes, conditions, and applicable technical regulations. Ensure full customer satisfaction by responding to customer requests with excellent disposition and a service-oriented attitude, guaranteeing requirement compliance through service monitoring and management indicators. **Requirements** **Academic Qualification:** Technician and/or Professional in Engineering, Administration, or related fields. **Experience:** Minimum 6 months of experience in similar roles involving administrative tasks, database management, and customer service. **Additional Information** Working Hours: Monday to Friday (7:30 AM to 5:00 PM) and Saturdays (8:00 AM to 12:00 PM) Salary: 1,456,384 Contract Type: Fixed-term contract for a specific project or task, with potential conversion to an indefinite-term contract after 6 months.