OPERATIONS COORDINATOR

Description

Position Summary: Coordinate, plan, and ensure store-level operations for receiving, warehousing, dispatching, and delivery, managing personnel and operational incidents. Key Highlights: 1. National logistics operations coordination and monitoring. 2. Team leadership and operational process management. 3. Proficiency in SAP, WMS, and JDA NTV systems. **Company Overview** -------------------- Connecting People, Improving Lives. Join DHL and secure the essentials of your daily life through our top-tier benefits—designed to support your safety, health, and that of your family. Build your career with us and seize opportunities for growth through multicultural experiences and daily challenges that push you forward. This will not be just another job—it will be your chance to make a positive impact on the environment and on people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength—and this strength can only be fully realized when everyone feels they can truly be themselves every day, regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. Diversity is our strength. Being DHL means maximizing your potential. This position is for SUPPLA S.A. **Role Description** ----------------------- Coordinate, plan, and ensure the proper execution of national **store-level receiving, warehousing, dispatching, and delivery operations**, guaranteeing compliance with operational KPIs, effective personnel management, and traceability of operational incidents—through process monitoring, technological tools, and effective communication with various operational leaders. **Requirements** -------------- * Bachelor’s degree or technical diploma in Logistics, Business Administration, Industrial Engineering, or related fields. * Experience in coordinating and monitoring logistics operations. * Experience in team management and leadership. * Proficiency in **SAP and/or WMS**. * Proficiency in **JDA NTV**. * Proficiency in office productivity tools, especially Excel. * Experience in preparing, analyzing, and tracking reports and performance indicators. * Strong analytical, organizational, leadership, and communication skills. **Responsibilities** --------------------- * Plan and coordinate national store-level delivery operations. * Plan and coordinate CEDI operations, maintaining communication and alignment with all national branches. * Coordinate and monitor assigned operational staff, ensuring completion of assigned tasks and objectives. * Control and ensure correct execution of **receiving, warehousing, and dispatching** processes. * Conduct traceability and monitoring of operational incidents and store-level receiving issues. * Record and maintain up-to-date operational data in systems such as **SAP and WMS**. * Generate, consolidate, and analyze management reports and performance indicators (**KPIs**) to support decision-making. * Conduct audits and ensure proper documentation control across processes. * Administer and monitor the daily personnel attendance control system. * Manage and approve overtime for assigned staff according to established guidelines. * Provide second-level support for **JDA NTV**, including data tabulation and analysis. * Train, evaluate, and provide continuous feedback to assigned staff to strengthen performance and functional compliance. * Monitor team productivity and performance. * Maintain strategic communication with relevant leaders and departments to ensure achievement of account objectives. * Identify improvement opportunities and propose actions contributing to operational efficiency and continuity.