IT Support Intern

Description

Position Summary: The Remote Center Support Intern will provide technical support to GM Financial employees, researching and documenting solutions to technical issues, and supporting the implementation of best practice standards. Key Responsibilities: 1. Comprehensive technical support to GM Financial employees. 2. Research and documentation of technical solutions. 3. Support in the development and maintenance of technologies. The Remote Center Support Intern will provide technical support to all GM Financial employees via telephone, email, on-site assistance, and other communication channels. They will be responsible for supporting the research and documentation of solutions for all Level I technical issues escalated from GMF Remote Center users. Additionally, they will support the research, implementation, and documentation of proven best practice standards, requiring communication among IT technical staff, business management, and vendors, fostering positive relationships. The intern will also assist with and/or perform hardware and software maintenance as needed. * Support maintenance and support of audio and video (A/V) technologies. * Complete assigned requests and incidents through the ITSM platform. * Prepare and configure hardware for end users. * Ensure timely completion of assigned projects. * Contribute to the ServiceNow knowledge base. * Test hardware and software for future updates. * Support development of the ITSM platform. * Assist with maintenance and upkeep of the Remote Center’s Secure Data Center. * Currently pursuing a bachelor’s degree in IT, Computer Science, or a related field. * Possess **university authorization** * Availability to work Monday–Friday, 8:00 AM–5:30 PM (in-office on Tuesdays and Wednesdays) * Basic knowledge of desktop and laptop hardware and software support. * Basic knowledge of operating systems and applications such as Windows, MS Office suite, technical utilities, and vendor-specific software. * Basic knowledge of network troubleshooting, including connectivity issues, IP address identification or TCP/IP, VPN software, and support for remote and on-site users. * Basic knowledge of Active Directory. * Basic verbal and written communication skills in English. * Analytical ability to think logically and make sound decisions. * Ability to recommend action plans for resolving hardware and software issues. Ability to perform Level 1 diagnostics on laptop and desktop hardware and software issues. * GM Financial is an equal opportunity employer. We do not discriminate against any candidate or employee based on race, color, age, gender, marital status, nationality, religion, sexual orientation, gender identity, disability, or any other condition that undermines human dignity and aims to nullify or impair individuals’ rights and freedoms. \#LI\-VG1