Job Summary: We are seeking a professional passionate about delivering exceptional service to assist customers, manage inquiries, and ensure timely solutions. Key Highlights: 1. Customer service and incident resolution at first contact 2. Efficient handling of requests, complaints, claims, and inquiries 3. Clear communication and case follow-up until closure If you are passionate about delivering exceptional service and have customer service experience, this opportunity is for you! Employment Type Service Provision Work Location Bogotá D.C. – On-site What Will Be Your Challenges? ✔ Answer customer calls and WhatsApp messages, providing timely solutions at first contact. ✔ Efficiently manage requests, complaints, claims, tutelas, and inquiries. ✔ Record and track incidents in the system. ✔ Provide customers with clear, accurate, and complete information. ✔ Deliver timely solutions and ensure follow-up on each case until closure. ✔ Meet established quality and service indicators. What Do You Need to Apply? ✔ Minimum 1 year of verifiable customer service experience. ✔ Preferably experience in financial institutions or call centers. ✔ Excellent verbal and written communication skills. ✔ Basic proficiency in office software tools. ✔ Service orientation, empathy, and problem-solving ability. Workplace: On-site employment
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
