**Title**: Expert SLS AFR **Location**: GSC BOG Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation. **Key Responsibilities** * Receive quote request * Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case. * Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request. * Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt. * Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance. * Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis. * Find improvements and efficiencies and discuss open topics and issues. **Skills / Requirements**: * Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations. * At least 1 years in Logistcs process * Good level of MS Excel and other MS Office tools. * Good communication in English (verbal and written). * Customer service and communication skills. * Teamwork and autonomy **Relevant information:** * Type of Contract: Indefinite \- Directly with DHL Colombia.