we are looking for a Call Center / Commercial BPO Coordinator Location: Bogotá D.C. (on-site or hybrid) Contract type: Indefinite term (after trial period) Job objective: Lead and optimize the Call Center or sales BPO area, ensuring achievement of sales targets, operational efficiency, and service quality in managing telephone sales of the product. Requirements: Technologist or professional in Administration, Marketing, Communications, or related fields. Minimum 2 years of experience leading sales teams or call center/BPO teams. Proficiency in CRM (Zoho, HubSpot, or similar) and intermediate-to-advanced Excel. Knowledge of telephone sales strategies, metrics analysis, and lead tracking. Key competencies: Results-oriented leadership, assertive communication, planning, strategic thinking, and ability to motivate teams. Main responsibilities: Manage and supervise the sales team. Set performance goals and indicators. Design campaigns, customer service protocols, and customer retention strategies. Analyze results and present reports to management. Conditions: Salary: $2,500,000 + commissions based on performance. Working hours: Monday to Friday, 8:00 a.m. to 5:30 p.m. Staff under supervision: between 4 and 8 agents. Position type: Full-time