Junior On-Site Support Supervisor

Description

Job Summary: We are seeking a passionate Support Leader who excels in technical team management and service excellence to ensure effective incident resolution and SLA compliance. Key Highlights: 1. Technical team management and service assurance with a quality focus. 2. Effective incident resolution and SLA compliance. 3. High-quality support for end users. DESCRIPTION ### **We Are Looking for a Support Leader!** If you are passionate about technical team management, SLA compliance, and service excellence, this opportunity is for you. ### **Job Mission** Service management and assurance (quality, report generation, ensuring methodology implementation, defining optimal processes to guarantee high-quality service), ensuring effective incident resolution, SLA compliance, and high-quality support for end users. REQUIREMENTS **What do you need to join the adventure?** * **Education:** Technical or technological degree in Systems or Telecommunications and/or related fields. **Desirable Certifications:** * ITIL Foundation certification. **Experience:** * 2 years of experience leading on-site support and help desk teams, managing IT incidents and requests related to office automation and microcomputing. * VPN management, network and LAN/WLAN connectivity support. * Configuration of policies, NAT, and network troubleshooting. **In-Depth Knowledge:** Handling of requests and incidents, implementation and support, antivirus, antimalware. If you are ready to take your skills to the next level and become part of a leading company, don’t wait any longer! We want to meet you!