Carrier Sales Rep (Brokerage)

Description

Summary: Zelh is seeking a proactive, customer-oriented Carrier Sales Representative to manage the full shipment lifecycle, build customer and carrier relationships, and ensure efficient freight movement. Highlights: 1. Manage full shipment lifecycle and deliver exceptional customer service 2. Build strong relationships with customers and carriers 3. Thrive in a fast-paced environment and find solutions to keep freight moving **Zelh** is a fast\-growing outsourcing company that partners with leading US logistics organizations. Our mission is to become the most reliable outsourcing partner by delivering consistently high\-quality services while building long\-term relationships with our clients, employees, and partners. We believe that personal attention, timely communication, continuous improvement, and respect are the foundation of everything we do. We are looking for a proactive and customer\-oriented **Carrier Sales Representative** to join our growing logistics team. In this role, you will manage the full shipment lifecycle\-from quoting customers and securing freight opportunities to carrier management, shipment tracking, and delivering exceptional customer service. This is an excellent opportunity for logistics professionals who enjoy working in a fast\-paced environment, building relationships with customers and carriers, and finding solutions that keep freight moving efficiently. ### **Responsibilities** * Quote customers using **DAT** and **Truckstop** pricing and market intelligence tools. * Build and maintain strong relationships with existing customers while identifying opportunities to grow freight volume. * Win freight opportunities by providing competitive pricing and outstanding customer service. * Manage the complete shipment lifecycle from booking through delivery. * Source and secure qualified carriers to successfully cover customer freight. * Vet and onboard carriers using **Highway** to ensure compliance and carrier quality. * Track active shipments, proactively communicate updates, and resolve service issues as they arise. * Coordinate with customers, carriers, and internal teams to ensure timely pickups and deliveries. * Maintain accurate shipment information within **Alvys TMS** (training provided if needed). * Provide exceptional customer support by proactively addressing shipment delays, exceptions, and operational challenges. * Negotiate rates with carriers while maintaining healthy shipment margins. * Ensure all shipment documentation is complete and accurately maintained. * Meet individual productivity, service quality, and operational performance goals. We're looking for someone who has: * Previous experience in **US freight brokerage, logistics, dispatch, carrier sales, freight operations, or customer operations**. * Strong understanding of truckload transportation and freight brokerage processes. * Experience quoting freight using **DAT** and/or **Truckstop** is highly preferred. * Experience working with transportation management systems (experience with **Alvys** is a plus, but training will be provided). * Experience working with **Highway** or similar carrier compliance platforms is considered an advantage. * Excellent negotiation and relationship\-building skills. * Strong verbal and written English communication skills. * Outstanding customer service mindset. * Strong multitasking, organizational, and problem\-solving abilities. * High attention to detail and ability to work in a fast\-paced environment. * Self\-motivated attitude with the ability to work independently while collaborating effectively with the team. ### **Working Conditions** * Working schedule: **Mon\-Fri** **08:00 am \- 07:00 pm EST** * Competitive salary in **USD** * Performance\-based bonus opportunities * Remote or office work (depending on location) * Equipment provided * Paid time off * English courses * Professional development opportunities * Supportive international team with clear career growth opportunities If you're passionate about logistics, enjoy building customer relationships, and thrive in a fast\-moving environment where every day brings new challenges, we'd love to hear from you and welcome you to the **Zelh** team.