Summary: Seeking an Engineer specializing in Amazon Connect architecture and AI-driven solutions to deliver end-to-end transformations and high-availability cloud deployments across industries. Highlights: 1. Opportunity to work with cutting-edge Amazon Connect and AI technologies 2. Focus on delivering impactful end-to-end transformations 3. Engage in a people-centric culture with continuous learning Looking for an **Engineer Specializing in Amazon Connect** architecture and engineering, including AI\-driven solutions with Amazon Q, Contact Lens, and Lex. Proven success delivering end\-to\-end transformations, CRM integrations, and high\-availability, cloud deployments across industry ver cals. **Experience and Skills** * Hands\-on management of Amazon Connect and other Contact Center environments. * Proven experience in Design and delivery of Amazon Connect infrastructure. * Experience with Lex voice and chat capabilities. * Amazon Connect Architect, Contact Lens/Quality Management, Skill/Queue routing, and User Management * Call flow creation w/ Amazon Connect Architect * Third Party App, CRM, and other back\-end Integration * Experience using third party and building custom unified agent Desktop * Extensive experience migrating from other call center platforms (e.g., Avaya, Cisco, * Genesys, NICE, Five9, etc.) * Write and maintain technical and operational documentation. * Design and implementation of Call Flows, Bot flows, Chat, Email, and SMS * Implement vendor management to reduce cost, improve service, and reduce potential risk * Identifying business requirements and authoring technical requirements. * Performed Well Architected Reviews (WARs) with customers to better understand their AWS cloud deployment and where to focus on future roadmaps * Knowledge of Amazon Connect and other Contact Center platforms. * Java/VXML * Multi\-Language environments * **English proficiency: B2 or higher** * **This position is open only to candidates based in Latin America** **AWS Solutions** * Amazon Connect * Amazon Lex * Contact Lens * Amazon Q * Amazon Lambda * DynamoDB * Poly * IAM * SSO * S3 **Cisco** * UCCE * ICM Scrip9ng * CVP * Call Studio **Compensation \& Benefits** * Contractor Modality * Compensation paid in US dollars * Participation in innovative, high\-impact initiatives * People\-centric culture with autonomy and continuous learning * BYOD stipend ($40 USD) * 10 days PTO * Observe all holidays in your country