SME CLIENT DEVELOPMENT EXECUTIVE

Description

Job Summary: Responsible for ensuring customers’ proper use of contracted solutions, guaranteeing the value promise and enhancing customer experience. Key Highlights: 1. Proactive contact for effective solution delivery. 2. Monitoring product usage and resolving issues. 3. Identifying improvements and providing team training. **Company Description** Experian is a global data and technology company that drives opportunities for people and businesses worldwide. We help redefine lending practices, detect and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market—all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money. We operate across a variety of markets—from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments. We invest in people and cutting-edge technologies to unlock the power of data. As an FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters is in Dublin, Ireland. Learn more at experianplc.com. **Job Description** **Overview of the Department:** The SME Post-Sales and Training Department aims to carry out the necessary activities to ensure customers’ proper use of contracted solutions. It identifies improvement opportunities to provide automation tools for internal processes, thereby enhancing the experience of both internal and external customers. It maintains a recurring and up-to-date training framework for segment employees who interact with external customers, enabling sales and support processes aligned with the actual commercial offering—thus sustaining long-term relationships with our customers. **Purpose of the Role:** The SME Client Development Executive is responsible for delivering contracted products to client entities, ensuring proper usage, timely adoption within established timelines, and fulfillment of the value promise. They must engage with internal company departments to support issue resolution and escalate matters requiring validations or decisions beyond their authority. They will support and implement activity changes aligned with their role to contribute toward achieving the company’s defined objectives. **Deliverables:** * Record and support delivery performed for clients. Salesforce object: customized training sessions. * Record interaction history with clients in Salesforce activity history. * Escalate cases as needed in Bizagi for corrections or additions identified during client interactions, ensuring correct product activation. * Perform additional escalations required for customer portal and product enablement. * Manage and categorize other databases delivered as part of strategies to increase consumption. **Responsibilities:** * Initiate proactive contact via phone and/or email with assigned clients in the monthly database, ensuring clear and effective delivery of contracted solutions—thereby improving customer experience and fulfilling the value proposition. * Verify that product contracting has been conducted in accordance with company-established processes and policies. Alert relevant departments regarding inconsistencies identified in this process. * Monitor usage of contracted products. * Carry out required escalations and processes to ensure operational performance standards set by departments—ensuring agility, analysis, and quality control. * Track achievement of KPIs defined for the department and suggest necessary adjustments. * Identify team training and improvement needs. * Identify potential technological changes or tools that enhance both employee and customer experience. * Provide required support to assigned clients within the characterization period. * Attend company-scheduled training sessions and continue learning through self-paced training using available tools—ensuring knowledge of both line and batch products within the commercial offering and internal execution processes. * Report any situation posing a risk to information security. **Qualifications** * **Education:** Technical or professional degree in administrative fields. * **Experience:** Minimum 1 year of experience in external customer service roles, relationship management at all levels, and corporate client handling—preferably within financial sector institutions. * **Required Technical Knowledge:** Proficiency in Office tools, CRM, and Teams. * **Competencies:** Teamwork, adaptability to change, quick learning, self-directed learning ability, assertive communication, problem-solving orientation, and adherence to instructions. **Additional Information** Our uniqueness lies in celebrating what makes us different. Experian’s culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters: Diversity, Equity & Inclusion (DEI), work-life balance, development, authenticity, commitment, collaboration, wellbeing, reward and recognition, volunteering—and the list goes on. Experian’s strong people-first focus has been recognized with awards including Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work For, and Glassdoor Best Places to Work (globally rated 4.4 stars), among others. Check out Experian Life on social media or our careers site to learn why. Experian is proud to be an equal opportunity employer and affirmative action company. Innovation is fundamental to Experian’s DNA and practices, and the diversity of our workforce drives our success. Everyone can thrive at Experian and bring their full selves—regardless of gender, ethnicity, religion, skin color, sexual orientation, physical ability, or age. If you have a disability or special need requiring accommodations, please let us know as soon as possible. Experian Careers \- Creating a better tomorrow together Find out what it's like to work for Experian by clicking here