**Job Objective:** Ensure the proper execution and control of customs service billing processes, guaranteeing adherence to timelines, internal and external customer service quality, accounting reconciliation, appropriate documentation, and continuous process improvement—leading the team toward high performance and efficient, digital, and sustainable operations. **Key Responsibilities** * *Timely respond to customer, sales executive, and related department requests—including billing inquiries and NPA escalations. Participate in key customer meetings to resolve critical billing issues.* * *Ensure 100% of customs agency services—both credit and cash—are billed accurately and with quality to customers and the Colombian Tax Authority (DIAN), and are recorded in the accounting system within established deadlines.* * *Ensure correct preparation, review, and submission of reimbursement information to customers, verifying compliance with deadlines and accuracy of banking data.* * *Ensure daily accurate reconciliation of Cash and Credit accounts in SAP, analysis and regularization of advances and favorable balances—including reporting to service centers and follow-up on critical cases.* * *Prepare supporting documents and evidence for internal and external audits; meet deadlines; and implement improvement actions.* * *Execute, document, and monitor Crisp controls applicable to the billing process, ensuring team compliance.* * *Supervise customs sales reconciliation, monthly accruals, support our service centers (CR and AR), and follow up on unreconciled items—coordinating with key departments.* * *Activate contingency plans to ensure process continuity in line with the capacity plan of the area.* * *Promote teamwork, innovation, and execution of high-impact projects.* * *Office software proficiency (intermediate Excel)* * *Intermediate English proficiency* * *Knowledge of operational systems such as Open Comex and CAIA* **Requirements:** Professional degree in Public Accounting, Business Administration, or related fields. **Knowledge:** **Skills:** * *Ability to work under pressure* * *Ability to handle difficult situations* * *Ability to interact courteously and effectively with customers and the general public.* * *Ability to communicate efficiently, both orally and in writing.* * *Ability to supervise staff.