Call Center Coordinator/Supervisor - Mosquera

Description

Job Summary: A major company is seeking a Junior Call Center Collections Manager to lead teams, optimize performance, and ensure the achievement of strategic objectives. Key Highlights: 1. Lead and motivate collections teams 2. Supervise achievement of goals and KPIs 3. Manage the daily operations of the branch Job Opportunity in Mosquera! Mosquera - Novaterra Position: Junior Call Center Collections Manager A major company is currently seeking a Junior Manager with experience in leading collections teams, who wishes to advance their professional career by managing a call center operation and ensuring the achievement of strategic objectives. What will be your mission? Coordinate, supervise, and optimize the performance of the collections team, ensuring achievement of goals and management KPIs, as well as proper functioning of daily operations. Requirements: Education: Technical or university degree. Minimum 1 year of experience in similar positions. Experience in collections call centers. Leadership skills, assertive communication, and ability to work under pressure. Responsibilities: Lead and motivate the collections team. Supervise achievement of goals and KPIs. Manage the daily operations of the branch. Prepare and present performance reports. We offer: Salary: COP $2,400,000 + transportation allowance + overtime + incentives. Contract type: Project-based or service contract. Working hours: Monday to Friday: 8:00 a.m. to 5:30 p.m. Saturday: 8:00 a.m. to 12:30 p.m. Availability for overtime required. Position type: Full-time If you have experience leading collections teams and are seeking a new professional challenge, apply now and join our team! . -Requirements- Minimum education: University / Professional degree 1 year of experience Knowledge: Leadership Keywords: resident, supervisor, assistant manager, deputy manager, responsible person, coordinator, manager, captain, call center, telemarketer, telephone operator, telephonist, telephone-based