**Overview** The **CRM \& Internal Growth Specialist** supports both internal operations and client\-facing CRM management across **GOA\-TECH**, **MyVA Support**, and **Reach Voters**. This position plays a key role in optimizing CRM workflows, developing automations, assisting with marketing funnels, and supporting sales and outreach initiatives. The ideal candidate is technically proficient in **Go High Level** and **Zoho CRM**, understands sales pipelines, and is comfortable executing marketing automation and outreach tasks that drive business growth. **Key Responsibilities** **Client CRM Management (Go High Level)** * Manage and fulfill all CRM\-related requests and support tasks for GOA\-TECH clients using **Go High Level CRM**. * Implement and maintain automations, workflows, and integrations for client accounts. * Monitor campaign funnels, form submissions, and lead pipelines to ensure accurate data capture. * Troubleshoot client CRM issues and ensure smooth, consistent functionality. **Internal CRM Development (Zoho)** * Exclusively develop, optimize, and maintain **MyVA Support’s Zoho CRM**, including automation of internal operations and client onboarding processes. * Enhance **GOA\-TECH’s internal Zoho CRM** workflows for lead tracking, marketing automation, and reporting. * Build blueprints, workflows, and automations to streamline internal and client\-side operations. * Regularly test, document, and refine CRM components for reliability and scalability. **Marketing Funnel \& Sales Support** * Assist the **Lead Growth \& Marketing Strategist** in funnel creation, setup, and implementation for internal and client campaigns. * Build lead capture forms, landing pages, and automation sequences linked to CRM pipelines. * Analyze funnel performance and provide optimization recommendations to improve conversion rates. **Internal Sales \& Marketing Assistance** * Support outreach initiatives across **GOA\-TECH**, **MyVA Support**, and **Reach Voters**. * Conduct targeted outreach, including **cold calling, email outreach, and CRM\-driven follow\-ups**. * Assist in executing internal marketing campaigns and audience segmentation. * Help maintain consistent branding and messaging across marketing materials and communications. **Qualifications** * 2\+ years of experience in CRM management or marketing automation (Zoho and Go High Level experience preferred). * Proficient understanding of sales pipelines, funnels, and lead management workflows. * Experience in email automation, cold outreach, and CRM\-based campaign tracking. * Strong analytical, organizational, and communication skills. * Self\-motivated, detail\-oriented, and capable of managing multiple projects remotely. ***Data Privacy Notice*** ***By applying for this position, you authorize MyVA Support, Inc. to process, store, and transfer your personal information through Zoho Recruit, a U.S.\-based applicant tracking platform, solely for recruitment and selection purposes. Your data will be treated confidentially and in accordance with applicable data protection laws, and will not be shared with third parties unrelated to the hiring process. If you wish to request access, rectification, or deletion of your information, you may contact h.resources@myvasupport.com*** Job Type: Full\-time Application Question(s): * Please record a short 1–2 minute video in English answering the next questions: 1\. This role requires hands\-on experience with both Go High Level (for clients) and Zoho CRM (for internal development). Please briefly name a specific task you have performed in each platform (e.g., building an automation, integrating a form). 2\. When analyzing a marketing funnel with a low conversion rate, what is the first specific element you would check or test to identify the problem, and why? Upload the video to YouTube (Unlisted), Google Drive, or Dropbox, and make sure the link is set to “Anyone with the link can view". Then, paste the link as your answer to this question. * What is your Monthly Salary Expectation?