237435 Customer Service Advisor (Early Morning Shift)

Description

Job Summary: Phone-based support for individual customers from Spain, providing technical assistance for mobile phones, landlines, internet, TV, and router configuration, documenting each interaction in a CRM. Key Highlights: 1. Comprehensive technical support for communication services. 2. Management of inbound and outbound calls. 3. Opportunity for professional development in technical customer service. **FUNCTIONS:** Phone-based support for individual customers from Spain who contact the line for technical support reasons, including mobile and landline faults, fixed internet, TV, mobile signal coverage, router configuration, application and smartphone guidance, etc.· Every call interaction must be documented in a CRM application; most calls are inbound, with occasional outbound calls. High school diploma with 6 months of technical support experience (here, SAC and technical support experience may be combined). Technical diploma in systems-related fields—no experience required. Technical diploma, technology degree, or student in a non-systems field with 6 months of support experience. Any questions or comments will be gladly addressed. **OPERATING HOURS: MONDAY TO SUNDAY, INCLUDING HOLIDAYS:** FULL-TIME (1 day off per week—Saturday or Sunday), with available shift start times as follows: 01:00 am 02:00 am 07:00 am 9:00 am Schedule depends entirely on line availability and corporate client instructions.· \-On-site work and training: NIZA Branch, Ac 116 #71D \- 46 **AGREED WORK WEEK: 44 HOURS (FLAT PAYROLL):** BASE SALARY \+ STATUTORY BENEFITS \+ VARIABLE PAY UP TO COP 600,000 \+ HOLIDAY AND NIGHT SHIFT PREMIUMS.· 18 DAYS OF TRAINING (PAID AT COP 35.588 PER ATTENDED DAY, INCLUDING HOLIDAYS) TRAINING START DATE: 11/06/26 **TRAINING END DATE:** 01/07/26 **CONTRACT SIGNING DATE:** 26/06/26 **TRAINING TIME:** 07:00 AM **CONTRACT TYPE:** Fixed-term for 3 months (renewable based on performance).\-Requirements\- Minimum education: High School Diploma / Secondary Education years of experienceKeywords: service, costumer, clienteFUNCTIONS: Phone-based support for individual customers from Spain who contact the line for technical support reasons, including mobile and landline faults, fixed internet, TV, mobile signal coverage, router configuration, application and smartphone guidance, etc.· Every call interaction must be documented in a CRM application; most calls are inbound, with occasional outbound calls. High school diploma with 6 months of technical support experience (here, SAC and technical support experience may be combined). Technical diploma in systems-related fields—no experience required. Technical diploma, technology degree, or student in a non-systems field with 6 months of support experience. Any questions or comments will be gladly addressed. **OPERATING HOURS: MONDAY TO SUNDAY, INCLUDING HOLIDAYS:** FULL-TIME (1 day off per week—Saturday or Sunday), with available shift start times as follows: 01:00 am 02:00 am 07:00 am 9:00 am Schedule depends entirely on line availability and corporate client instructions.· \-On-site work and training: NIZA Branch, Ac 116 #71D \- 46 **AGREED WORK WEEK: 44 HOURS (FLAT PAYROLL):** BASE SALARY \+ STATUTORY BENEFITS \+ VARIABLE PAY UP TO COP 600,000 \+ HOLIDAY AND NIGHT SHIFT PREMIUMS.· 18 DAYS OF TRAINING (PAID AT COP 35.588 PER ATTENDED DAY, INCLUDING HOLIDAYS) TRAINING START DATE: 11/06/26 **TRAINING END DATE:** 01/07/26 **CONTRACT SIGNING DATE:** 26/06/26 **TRAINING TIME:** 07:00 AM **CONTRACT TYPE:** Fixed-term for 3 months (renewable based on performance).\-Requirements\- Minimum education: High School Diploma / Secondary Education years of experienceKeywords: service, costumer, cliente