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HUB - Customer Experience & Business Transformation Analyst

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: EY seeks technology professionals for a dynamic role that drives digital transformation and enhances customer experience through data analytics and innovative strategies. Key Highlights: 1. Constant growth and personal development in technology. 2. Leadership in innovative data techniques and methods. 3. Unique opportunities to assist clients in technology. Location: Bogotá D.C. Other location: Primary location only Salary: Competitive Date: 22 Jul 2026 **Job Description** --------------------------- Requisition ID: 1725766 EY’s Technology team offers a challenging and growth-oriented environment that leverages best practices and deep business insight accumulated over years of experience to ensure the highest level of execution and client satisfaction. At EY, our methodologies are not tied to any specific platform; instead, they are derived by analyzing business needs and ensuring delivered solutions meet all client objectives. The Opportunity We offer continuous growth opportunities through client engagements and personal development. Our professionals develop and lead innovative data techniques and methods, supporting business and technology leaders. This position provides unique opportunities to assist our clients in the technology domain. Your Key Responsibilities Analyze customer data to improve user experience (Customer Experience). Define, monitor, and optimize business and experience KPIs. Support business transformation initiatives, including: Marketing Transformation (data- and AI-driven personalization), Sales Transformation (optimization of sales processes), Service Transformation (enhancing service as a value generator). Connect data insights with business strategies. Participate in projects involving: Applied artificial intelligence for customers, Process automation and optimization. Interact with stakeholders to understand business needs. Contribute to designing customer-centric strategies that drive growth and differentiation. Skills and Attributes for Success * Professional with a degree in Industrial Engineering, Systems Engineering, Data Engineering, Digital Transformation Engineering, or related fields; Business Administration, Economics, Analytical Marketing; or other technology-, business-, or analytics-related disciplines. Junior profiles with strong academic foundations and project experience (academic or practical) are welcome. * Desired certifications in Customer Experience (CX), Data Analytics / Business Analytics, Digital Marketing, or Digital Transformation; Artificial Intelligence applied to business (nice to have); courses in data analytics or BI tools. * English language proficiency at B2+ level. To be eligible for this position, you must have * 3 years of experience in digital transformation consulting, marketing analytics / CX analytics. * Experience working with: KPIs, business metrics, performance analysis. * Experience with SQL, Python, Microsoft Dynamics. * Experience with CRMs such as Salesforce. What We Look For We seek self-motivated individuals who can thrive in a high-demand, high-performance environment. Therefore, we look for curious, passionate individuals with diverse skill sets. About EY As a global leader in assurance, tax, transaction, and advisory services, we hire and develop the most passionate people in their fields to help build a better working world. This starts with a culture that believes in providing you with training, opportunities, and creative freedom to do things better. So that, from the moment you join—and for as long as you stay—the exceptional EY experience lasts a lifetime.

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Posted by

Valentina Rodríguez

Indeed · HR

Location

Valentina Rodríguez

Indeed · HR

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