Operations Assistant

Description

Job Summary: We are seeking an Operations Validation Assistant to block fraudulent or suspicious establishments, ensuring security and regulatory compliance. Key Highlights: 1. A young, enthusiastic team eager to grow together 2. Excellent working environment 3. Opportunities for personal and professional growth **At ePayco, we believe in talent without barriers!** **General Description and Responsibilities** We are seeking an Operations Validation Assistant responsible for executing actions and various strategies aimed at blocking any fraudulent or suspicious establishment that violates regulations set forth by relevant oversight bodies, thereby ensuring reasonable security over the organization’s internal controls and the degree of achievement of its objectives. We are a fintech-focused company; every project we undertake is designed to enhance our own platform, with the goal of delivering the best possible service to our customers. We work across multiple industries and with companies of all sizes. We are a young, enthusiastic, friendly team with strong motivation to grow together. **Knowledge and Skills:** * Office productivity tools * Proficiency in Word, Excel, PowerPoint * Pivot tables **Education:** Technical or technological degree in administrative or legal fields **Experience:** Two (2) years in customer service centers (SAC), call centers, or auditing **Responsibilities:** * Responsible for validating transactions, merchants, and/or transactions on the payment gateway, ensuring regulatory compliance (PCI, SARLAFT) and response time requirements. * Coordinates welcome calls and emails, handles audit tickets and requests, and maintains clear communication with merchants and internal teams. * Monitors documentation, digital presence, and inquiries to credit bureaus to detect inconsistencies or risks. * Reports suspicious findings to the compliance unit and ensures proper handling within internal platforms. * Participates in feedback meetings, promotes team training, and contributes to continuous service improvement. **Salary:** $1.941.000 per month + $200.000 performance bonus **City:** Medellín **Person with Disability** **Benefits:** * Work modality: Hybrid (Medellín) * Additional vacation days. * Days off on special dates. * Excellent working environment and opportunities for personal and professional growth. * **Some benefits are subject to terms and conditions.**