236819 Dual Apprenticeship Program – Telecommunications Sector

Description

Job Summary: This dual apprenticeship contract focuses on customer service management with an emphasis on user loyalty and monetization through telephone contact. Key Highlights: 1. Customer service management and user loyalty 2. Identification of opportunities to improve customer experience 3. Dual training program for Customer Service Technician with on-the-job practice at the company DUAL APPRENTICESHIP TRAINING CONTRACT Dear Applicant, We are pleased to invite you to participate in our Dual Apprenticeship Training Program, associated with the phonetic monetization campaign. Apprentice Role and Responsibilities In this role, you will focus on customer service management oriented toward user loyalty and monetization via telephone contact. Your main responsibilities will be: Providing customer support by handling requests, inquiries, and needs related to their services. Offering solutions that promote customer retention, such as payment agreements, plan adjustments, or available benefits. Identifying opportunities to improve the customer experience, thereby contributing to retention and satisfaction. Accurately and completely recording each interaction in the company’s systems. Campaign Description Providing solutions and alternatives aligned with company policies Meeting management, quality, and customer experience indicators in every interaction Contract Duration and Structure The contract lasts for 12 months, during which the following components will run concurrently: Academic training (at an educational institution): Customer Service Technician Productive internship (at the company) Dual Training **Academic Studies:** Customer Service Technician Approximately 3–4 days per week **Schedule:** 8:00 p.m. to 10:00 p.m. **Modality:** Virtual **Company Internship:** **Monday to Friday:** between 7:00 a.m. and 6:00 p.m. (one compensatory day per week) 100% in-person **Important:** 44-hour weekly work schedule (42 hours with progressive reduction in Colombia)· Economic Conditions **Financial Support:** $1\.725\.905 \+ social benefits \+ transportation allowance Variable bonus based on indicator achievement (paid monthly in arrears)· The apprentice bears the academic cost: 10 monthly installments of $210\.000 It is mandatory to remain current on both academic and financial commitments If desired, I can adapt the tone to be more commercial or more formal, depending on your recipient.\-Requirements\- Minimum education: High school diploma / Secondary education years of experienceDUAL APPRENTICESHIP TRAINING CONTRACT Dear Applicant, We are pleased to invite you to participate in our Dual Apprenticeship Training Program, associated with the phonetic monetization campaign. Apprentice Role and Responsibilities In this role, you will focus on customer service management oriented toward user loyalty and monetization via telephone contact. Your main responsibilities will be: Providing customer support by handling requests, inquiries, and needs related to their services. Offering solutions that promote customer retention, such as payment agreements, plan adjustments, or available benefits. Identifying opportunities to improve the customer experience, thereby contributing to retention and satisfaction. Accurately and completely recording each interaction in the company’s systems. Campaign Description Providing solutions and alternatives aligned with company policies Meeting management, quality, and customer experience indicators in every interaction Contract Duration and Structure The contract lasts for 12 months, during which the following components will run concurrently: Academic training (at an educational institution): Customer Service Technician Productive internship (at the company) Dual Training **Academic Studies:** Customer Service Technician Approximately 3–4 days per week **Schedule:** 8:00 p.m. to 10:00 p.m. **Modality:** Virtual **Company Internship:** **Monday to Friday:** between 7:00 a.m. and 6:00 p.m. (one compensatory day per week) 100% in-person **Important:** 44-hour weekly work schedule (42 hours with progressive reduction in Colombia)· Economic Conditions **Financial Support:** $1\.725\.905 \+ social benefits \+ transportation allowance Variable bonus based on indicator achievement (paid monthly in arrears)· The apprentice bears the academic cost: 10 monthly installments of $210\.000 It is mandatory to remain current on both academic and financial commitments If desired, I can adapt the tone to be more commercial or more formal, depending on your recipient.\-Requirements\- Minimum education: High school diploma / Secondary education years of experience **Salary:** 1750000 COP/MONTH.