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Job Summary: We are seeking a bilingual agent to provide comprehensive support in explaining and managing a medical platform, resolving inquiries, and delivering presentations. Key Highlights: 1. Excellent work environment and opportunities for professional growth. 2. Develop your communication skills in English and Spanish. 3. Opportunity to contribute to the recognition of bilingual labor. **Customer Service Agent \- Weekends Off (MONDAY TO FRIDAY) 40H** **Employment Type:** Full-time. 40 hrs/week. **Contract Type:** Indefinite term. **Schedule:** Monday to Friday. **Work Modality:** IN-PERSON. **Location:** Medellín, Antioquia **Salary Range:** $2'850\.000 **Job Summary:** We are seeking a bilingual agent to provide comprehensive support in explaining and managing a medical platform. Responsibilities include assisting users in understanding the platform’s functionality, supporting resolution of specific inquiries, reviewing and managing tickets related to the platform, delivering service-related presentations, and conducting quality control of the service. The ideal candidate must demonstrate clear and professional communication skills in English and Spanish, both via telephone and email. Conversational-level English proficiency and exceptional customer orientation are required. **About Profesor X:** Our vision is to become the most recognized bilingual staffing company among physicians and attorneys based in the United States, employing 1\.000 people in Colombia by 2026\. Our mission is to help U.S.-based doctors and attorneys hire hardworking and motivated staff in Colombia to increase productivity by expanding their workforce. We provide qualified personnel to American companies, helping them achieve their business goals by supplying diligent, motivated, disciplined, and bilingual staff in Colombia. **Why Profesor X:** We offer an excellent work environment where everyone is friendly. We provide competitive compensation and a 40-hour weekly schedule from Monday to Friday. Your English will improve while working with us; we value our team members and their input, and we are continuously growing. You can be part of this growth and contribute to Colombia’s recognition for its hardworking and bilingual workforce. **Performance Objectives:** * Support users in understanding and using the medical platform. * Resolve specific inquiries and manage platform-related tickets. * Deliver informative presentations about the service and its functionality. * Conduct service quality control and ensure proper operation. * Respond to phone calls and emails professionally and efficiently. * Organize and manage documents related to the platform. **Key Skills / Competencies:** * Proficient in Microsoft Office, Google Drive, and digital platforms. * Exceptional communication and presentation skills in English and Spanish. * Excellent time management, multitasking ability, and task prioritization. * Problem-solving ability and capacity to deliver professional customer service. * Attention to detail and ability to work independently. * Positive attitude and willingness to learn and adapt to new tools and processes. **Education \& Experience:** * Minimum English level B2 or higher (bilingual individual). * Minimum high school diploma. * Technical or university education is preferred but not required. * Paid training is provided. **Physical Requirements:** * Prolonged periods of sitting at a desk and working on a computer. **Benefits:** * No weekend work. * 40-hour workweek from Monday to Friday. * 6 vacation days upon completing the first 6 months with the company. * Health insurance (EPS), pension, severance pay, bonus, and family compensation fund. Job Type: Full\-time Work Location: In person
