Summary: Join My IT Crew as a Support Engineer to empower clients, troubleshoot complex issues, and build trust in a collaborative, tech-forward environment. Highlights: 1. Be a trusted partner and go-to expert for client technology needs. 2. Collaborate and contribute to a knowledge base, driving team success. 3. Access world-class tools and real opportunities for growth. **Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew.** At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means to deliver IT services, with a focus on empowering people, solving complex problems, and creating a culture where both our clients and team members thrive. Our client satisfaction? **A steady 97%.** Our toolbox? **Always stocked with the latest tech to make your job smoother and our support best\-in\-class.** Our culture? **One where every voice matters, new ideas are celebrated, and you're more than just a cog in the wheel.** Now, we're looking for a Support Engineer who is obsessed with problem\-solving and delivering an exceptional client experience—someone who is ready to make a real impact. **Position:** Support Engineer **Location:** Remote **Department:** Service Delivery **Hours:** 9 am \- 6 pm EST (New York City time zone) **What You'll Do** As a Support Engineer, you'll be on the front lines, ensuring our clients' technology runs flawlessly. You won't just be fixing things; you'll be a trusted partner. You'll: * **Become the go\-to expert** for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems. * **Own client communication**, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome. * **Manage your ticket queue with precision**, prioritizing effectively and handling warm transfer escalations with a calm, confident approach. * **Contribute to a knowledge base that actually works**, creating and refining documentation that empowers the entire team to succeed. * **Act as a liaison** between clients and vendors, driving incident resolution and ensuring seamless support from end to end. * **Collaborate across the team** in weekly meetings and team\-led trainings, helping to drive yourself and the company forward. * **Lead by example**, upholding our commitment to accountability, proactive service, and stellar customer support. **What You Bring** We're looking for a problem\-solver who is part tech wizard, part customer champion. You're a proven executor with a "no ego" approach, always willing to help a teammate and drive our collective goals. You'll bring: * **Hands\-on expertise** in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies. * **Strong experience** with Microsoft 365, Hyper\-V, DNS, and DHCP. * **Demonstrated knowledge** of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi\-Fi. * **A passion for excellent customer service** and a proven ability to build trust and defuse tough situations. * **A track record of creating heavy internal documentation** that helps your teammates grow and learn. * **Experience with Remote Access Solutions** like Remote Desktop and RemoteApps. * **An eagerness to learn** and a collaborative spirit—you enjoy helping others move forward. **Why You'll Love It Here** * **A culture where you are more than a number.** Your voice is heard, and your ideas can directly shape our processes. * **Access to world\-class tools** and documentation that's actually useful, putting solutions at your fingertips. * **Real opportunities for growth** through team\-led training and exposure to cutting\-edge technology. * **A company that rewards initiative**, values growth, and supports your professional journey. * **A team that listens, learns, and collaborates to win together.** If you're ready to step into a role where your technical skills make a tangible impact and you're valued as a key team member, this is your next move. **Let's talk. My IT Crew isn't just a place to work, it's a place to grow, solve, and thrive.**
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
