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Job Summary: We are seeking an IT infrastructure technical support assistant with experience to ensure the operational continuity of equipment and technological infrastructure, delivering timely and effective support. Key Highlights: 1. Provide on-site and remote technical support to company users. 2. Perform physical and logical maintenance of technological equipment. 3. Focus on continuous improvement and user satisfaction. **Job Description** ---------------------- A prominent company located in Medellín is seeking qualified personnel with a minimum of 12 months’ experience to join its team as an IT Infrastructure Technical Support Assistant. The selected candidate will be responsible for delivering timely and effective technical support for the organization’s devices, systems, and technological services, ensuring continuous operation of equipment and technological infrastructure, with emphasis on continuous improvement, service availability, and user satisfaction. Academic Qualifications: Technician or Technologist in Networks, Telecommunications, Systems, Systems Support, Computer Systems, Electronics, or related fields; must be graduated. Specific Responsibilities: * Provide on-site and remote technical support to company users. \- Receive, log, and follow up on user-reported support requests via the Help Desk Platform. * Provide basic technical support and training on the use of technological tools. * Perform physical and logical maintenance of computers and technological equipment. * Coordinate the proper execution of scheduled field activities. Required Knowledge: * Office 365 / Microsoft 365 (basic administration). * Networks and structured cabling (Ubiquiti, MikroTik or others). * Printer and mobile device support. Basic IP telephony support. * Windows server support. * Installation and maintenance of computing equipment, printers, cameras, and mobile devices. * NAS network and server configuration. * Email and collaboration tool management. * End-user support, ticket registration, and incident resolution. Salary: $1,926,000 + Transportation allowance + Statutory benefits. Work Schedule: Monday to Friday, 7:00 a.m. to 4:00 p.m.; two Saturdays per month. Contract Type: Indefinite-term contract. Work Location: Envigado, on-site mode.**Candidate Requirements** -------------------------- * Minimum 12 months’ experience * Technician or Technologist in Networks, Telecommunications, Systems, Systems Support * Computer Systems, Electronics, or related fields; must be graduated. **Compensation** ---------------- 1926000**Selection Process** ------------------------ The selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1. Apply to the job posting 2. Check your email 3. Log in to Aira and respond to the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ The Employment Service operated by Comfama is the platform connecting individuals with companies offering employment opportunities and seeking talent to contribute to their growth and consolidation. Job vacancies published by Comfama’s Employment Service correspond to employment opportunities offered by companies across various sectors, located in Medellín and Antioquia. If you are interested in reviewing job openings to connect professionally with Comfama, we recommend visiting our website www.comfama.com, under the “Work With Us” section
